Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certification
Bartender
Ernesto Pablos cano

Ernesto Pablos cano

Palma de Mallorca

Summary

Dynamic hospitality professional with extensive experience at Hotel Sheraton Arabella Son Vida, excelling in cocktail preparation and customer service. Proven track record in enhancing guest satisfaction through effective conflict resolution and innovative menu design. Recognized for boosting customer retention and maintaining high standards of food safety and inventory management.

Overview

2026
2026
years of professional experience
1
1
Certificate

Work History

Bartender

Hotel Sheraton Arabella Son Vida
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Room Service Attendant

Hotel Sheraton Arabella Son Vida
  • Protected guests by following proper food handling procedures.
  • Assisted management in developing new menu offerings based on trends observed from frequent room service requests from guests.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Garnished completed orders and arranged foods to please customers.
  • Demonstrated strong communication skills while coordinating with kitchen staff to ensure accuracy and completeness of orders before delivery.

Restaurant Waiter

Hotel Sheraton Arabella Son Vida 5 Stars
04.2022 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Waitress Supervisor

Restaurante Tast Avenidas
10.2018 - 02.2022
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
  • Strengthened team morale and cooperation by organizing regular training sessions.
  • Elevated dining experience, maintaining high standards of cleanliness and presentation.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.

Restaurant Waiter

Hotel Me Melia Mallorca 4 Stars
06.2016 - 04.2018
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.

Education

Bachelor In Architectural Science - Science Education

I.E.S. BENITO PÉREZ ARMAS
Tenerife Islas
06.2010

Skills

  • Cocktail preparation
  • Menu design
  • Inventory management
  • Food safety
  • Customer service
  • Conflict resolution
  • Event coordination

Languages

English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
German
Beginner (A1)

Timeline

Restaurant Waiter

Hotel Sheraton Arabella Son Vida 5 Stars
04.2022 - Current

Waitress Supervisor

Restaurante Tast Avenidas
10.2018 - 02.2022

Restaurant Waiter

Hotel Me Melia Mallorca 4 Stars
06.2016 - 04.2018

Bartender

Hotel Sheraton Arabella Son Vida

Room Service Attendant

Hotel Sheraton Arabella Son Vida

Bachelor In Architectural Science - Science Education

I.E.S. BENITO PÉREZ ARMAS

Certification

Expert training in sales increases

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Ernesto Pablos cano