Summary
Overview
Work History
Education
Affiliations
Languages
Timeline
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Ernesto Marroquin Nuñez

Guadalupe

Summary

Detail-oriented professional with strong communication skills and a proven track record in resolving customer inquiries and negotiating effective solutions. Experienced in managing billing inquiries and providing technical support, leading to enhanced customer understanding and satisfaction. Recognized for strong problem-solving abilities and attention to detail, contributing to improved customer retention and operational efficiency. Versatile background in customer service, dedicated to fostering positive client relationships and driving company success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

AFF Mexico
Monterrey
04.2024 - 07.2025
  • Contacted account holders regarding overdue payments and negotiated repayment plans.
  • Managed customer inquiries to resolve billing discrepancies efficiently.
  • Educated customers on payment options and account policies to enhance understanding.
  • Identified past due accounts and initiated contact for payment arrangements.
  • Reviewed contracts, invoices, letters, and emails related to customer accounts for accuracy.

Customer Service Representative

AFF Mexico
Monterrey
06.2024 - 02.2025
  • Diagnosed and resolved technical issues in equipment and systems.
  • Managed billing inquiries and resolved discrepancies with clients promptly.
  • Diagnosed software and hardware issues in mobile devices for efficient repairs.
  • Provided technical support to customers regarding device usage and troubleshooting steps.
  • Programmed SIM cards for customers' new or existing cell phone plans according to their requirements.
  • Diagnosed and resolved hardware and software issues on a variety of mobile devices.
  • Installed, configured, and tested cellular phones to ensure proper operation.
  • Resolved customer complaints about the performance of their cell phones in a timely manner.

Extendops

Extendops MX
Monterrey
07.2023 - 03.2024
  • Assisted customers with inquiries and resolved issues promptly and professionally.
  • Processed orders and ensured timely delivery of products.
  • Provided product and service information to customers.
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Monitored customer accounts for changes or updates.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Processed customer account changes with proprietary software.

Language Translator

Conduent Mx
Monterrey
07.2020 - 03.2023
  • Interpreted spoken language during meetings and conferences for diverse clients.
  • Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
  • Attended seminars or workshops related to new developments in the field of translation and interpreting.

Customer Service Representative

CMS MX
Monterrey
11.2018 - 01.2020
  • Assisted customers with policy inquiries and claims processes.
  • Provided detailed explanations of coverage options and benefits.
  • Resolved complaints by coordinating with underwriting and claims departments.
  • Educated clients on risk management and insurance products available.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Processed new policy applications and updated existing policy documents.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.

Education

High School Diploma -

Stephen F. Austin
Houston TX
05-1996

Affiliations

Love to jog in the park

Languages

English
First Language
Spanish
Advanced (C1)
C1

Timeline

Customer Service Representative

AFF Mexico
06.2024 - 02.2025

Customer Service Representative

AFF Mexico
04.2024 - 07.2025

Extendops

Extendops MX
07.2023 - 03.2024

Language Translator

Conduent Mx
07.2020 - 03.2023

Customer Service Representative

CMS MX
11.2018 - 01.2020

High School Diploma -

Stephen F. Austin

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Ernesto Marroquin Nuñez