Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Hartai

Erika Hartai

Palma

Summary

With several years experience in the luxury travel industry and in startup environment, I'm a customer-focused team player keen on continuous learning and growth. As a dedicated team player with a strong customer focus, I thrive on contributing to seamless and exceptional travel experiences. My enthusiasm for learning and personal growth drives my commitment to staying abreast of industry trends and embracing new challenges with a positive mindset.

Overview

13
13
years of professional experience

Work History

Product Manager, Destination Curation

Essentialist
07.2023 - Current
  • Develop destination content for a specific region and oversee the strategic planning process for each destination
  • Collaborate with editors to curate personalized content, ensuring an exceptional member experience
  • Conduct market research and analysis, identifying new segments and partners to collaborate with
  • Deliver destination training to internal stakeholders to enhance itinerary planning capabilities

Travel Designer

Essentialist
01.2023 - 07.2023
  • Craft personalized, unique itineraries that precisely meet the client's needs
  • Maintain consistent communication with clients via phone, video calls, and email throughout each trip planning stage
  • Collaborate effectively with other departments to accurately understand and communicate client's preferences
  • Offer on-the-ground assistance if needed during the trips
  • Manage post-trip aspects by following up on feedback, concerns for enhanced future trip delivery

Travel Operations Executive

Essentialist
07.2021 - 01.2023
  • Streamlined booking processes for increased efficiency and reduced turnaround time
  • Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits
  • Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.

Passenger Service Agent

Jet2.com & Jet2holidays
07.2017 - 07.2021
  • Enhanced customer satisfaction by providing efficient check-in and boarding services
  • Streamlined baggage handling for improved passenger experience and reduced wait times
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience
  • Ensure customer satisfaction

New Product Introduction Sourcing Project Manager

Honeywell
07.2015 - 06.2017
  • Lead of sourcing activities for various New Product Introduction projects
  • Manage NPI projects to meet the targets: cost, timing, quality
  • Supplier negotiation
  • Supplier selection based on sourcing strategy and global sourcing trends
  • Arrange prototype components for engineering prototype builds
  • Cooperate with Sales, Research and Development, Engineering and Quality department
  • Communication with internal stakeholders

New Product Introduction Buyer

Flextronics
08.2013 - 07.2015
  • Manage the material flow during the prototype builds: Requests For Quotations, purchasing prototype materials, shipping and ensure the required stock levels
  • Follow up the design changes and keep the database up-to-date
  • Obsolete inventory management
  • Maintain supplier and material database
  • Communication with internal and external stakeholders

Logistics Purchaser

Flextronics
03.2011 - 08.2013
  • Maintained optimal inventory levels for production needs through effective forecasting and planning
  • Improved supplier relationships, resulting in better product quality and delivery times
  • Developed strategic sourcing plans to identify potential cost-saving opportunities
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
  • Coordinated logistics activities related to inbound shipments to minimize delays or disruptions in production schedules.

Education

Master of Science - Economics of Tourism: Monitoring And Evaluation

Universitat De Les Illes Balears
Palma, Spain
09.2021

BBA - Accounting And Finance

Budapest Business University
Budapest
03.2011

Skills

  • Product Strategy
  • Travel Arrangements
  • Customer Service
  • Travel Planning
  • Luxury Travel
  • Provider Negotiation
  • Solution Oriented
  • Result-driven
  • Skilled Multi-tasker
  • Attention to Detail

Languages

English
Bilingual or Proficient (C2)
Hungarian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Timeline

Product Manager, Destination Curation

Essentialist
07.2023 - Current

Travel Designer

Essentialist
01.2023 - 07.2023

Travel Operations Executive

Essentialist
07.2021 - 01.2023

Passenger Service Agent

Jet2.com & Jet2holidays
07.2017 - 07.2021

New Product Introduction Sourcing Project Manager

Honeywell
07.2015 - 06.2017

New Product Introduction Buyer

Flextronics
08.2013 - 07.2015

Logistics Purchaser

Flextronics
03.2011 - 08.2013

Master of Science - Economics of Tourism: Monitoring And Evaluation

Universitat De Les Illes Balears

BBA - Accounting And Finance

Budapest Business University

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Erika Hartai