Erika galambosi
Lindos
Summary
Accomplished professional with a strong background in relationship development and customer engagement strategies at Kapatanakis VB. Expertise in issue resolution and team leadership, leading to significant improvements in operational efficiency and guest experiences. Dedicated to ensuring satisfaction through effective communication and management of support services.
Overview
25
25
years of professional experience
Work History
Animation and Guest Relationship Manager
Kapatanakis VB
Lindos
04.2022 - Current
Managed all-day sports, children's activities, and evening shows for guest engagement.
Addressed guest complaints and requests to ensure satisfaction during holidays.
- Facilitated enjoyable conversations to enhance overall guest experiences.
Operator
People Work Service Netherlands
Gemert
10.2019 - 03.2022
Developed daily time schedules to enhance worker efficiency.
Coordinated daily tasks, improving overall operational flow.
Resolved language issues to support effective teamwork.
English Teacher Classroom Assistant
St.Malacys Boys School Dublin
Dublin
09.2006 - 06.2018
Facilitated classroom activities in primary school as a classroom assistant.
Prepared lessons and materials to enhance student engagement.
Guided students through daily tasks, ensuring comprehension and active participation.
Assistant Sales Manager
Gallery68 Toronto Canada
Toronto
03.2001 - 04.2005
Developed comprehensive catalogue for antique store, improving customer engagement.
Ensured all antique products remained clean and well-presented.
Supported sales efforts and coordinated transport logistics for merchandise delivery.
Education
Bachelor of Arts - Art History, Visual Culture,fine Art Painting
National College of Art And Design
Dublin 06.2018
Associate of Arts - Art Portfolio, Communication
Killerster Further Education
Dublin 05.2014
Some College (No Degree) - English Teacher
TEFL -TESOL
DublinSkills
- Relationship management and development
- Customer engagement strategies
- Verbal and written communication
- Support services management
- Team leadership
- Product insights and recommendations
- Issue resolution
- Sales forecasting
- Team collaboration
- Problem solving and conflict resolution
- Time management
- Presentation skills
- Client needs assessment
Work History
01-2022
Languages
English
Proficient (C2)
C2
Hungarian
Native
Native
Timeline
Animation and Guest Relationship Manager
Kapatanakis VB
04.2022 - Current
Operator
People Work Service Netherlands
10.2019 - 03.2022
English Teacher Classroom Assistant
St.Malacys Boys School Dublin
09.2006 - 06.2018
Assistant Sales Manager
Gallery68 Toronto Canada
03.2001 - 04.2005
Bachelor of Arts - Art History, Visual Culture,fine Art Painting
National College of Art And Design
Associate of Arts - Art Portfolio, Communication
Killerster Further Education
Some College (No Degree) - English Teacher
TEFL -TESOL