Epiphanie N. Sayinzoga
Vitoria-Gasteiz
Summary
Administrative assistant with a background in front-desk coordination, client intake, scheduling, and office support. Handles calls, records, data entry, payments, and inventory while maintaining organized documents and assisting diverse clients in social and legal settings.
Overview
3
3
Languages
1
1
Certification
20
20
years of professional experience
Work History
Administrative assistant
SPANISH COMMISSION FOR REFUGEE AID (CEAR)
Vitoria-Gasteiz
12.2018 - Current
- Managed front desk operations, insuring efficient users and appointment scheduling.
- Provide information in the social and legal field to immigrants and/or asylum seekers and stateless persons.
- Assisted in handling incoming calls and directing inquiries to appropriate departments.
- Organized Office suppliers and maintained inventory for optimal resource availability.
- Supported administrative tasks including users data and documents entry in databases.
- Contributed to team projects by providing administrative support and facilitating collaboration among staff.
Nursing Assistant
DYA Foundation
Vitoria-Gasteiz
01.2017 - 12.2018
- Bathed, changed and fed patients to ease discomfort and support basic caring needs.
- Lifted and assisted patients to help with mobility problems.
Professional technician in property maintenance
BELTRAN GENES, MARIA DE LAS MERCEDES
Vitoria-Gasteiz
01.2016 - 12.2016
- Preservation, protection and maintenance of residential communities, offices, and parking facilities.
Professional technician in property maintenance
BEREZI 99
Vitoria-Gasteiz
06.2014 - 05.2015
- Preservation, protection and maintenance of residential communities, offices, and garages.
Administrative assistant
SPEKE RESORT AND CONFERENCE CENTER Munyonyo/Uganda
Munyonyo
01.2010 - 12.2010
- Managed scheduling and coordination of meetings and events for diverse clientele.
- Assisted in preparation of conference material.
- Organization and Logistics
Receptionist
MILLE COLLINES HOTEL, Kigali/Rwanda
Kigali, Rwanda
01.2007 - 01.2010
- Welcomed guests and clients.
- Handled incoming telephone calls.
- Check in and check out management.
- Bookings and payments.
Education
Masters - Social Policies and Dependency
Nacional University of Distance Education (UNED)
Vitoria-Gasteiz, Spain01-2023
Higher Technician in Administration and Finance
Egibide-Molinuevo
Vitoria-Gasteiz, Spain01-2021
Bacheror's Degree - Social Policies and Administration
Kigali Independent University (ULK)
Rwanda01-2008
Skills
- Client intake
- Keep personal administration
- Use different communication channels
- Office administration
- Microsoft Office
- Process booking
- Draft corporate emails
- Organise facilities for office personnel
- Manage digital documents
- Process payments
LANGUAGE SKILLS
French
Proficient
C2
English
Proficient
C2
Spanish
Proficient
C2
Certification
- Gender Equality
- Salary compensation, Contributions and Collections
- Integrated Human Resources Management
- Ocupacional Risk Prevention
- Mediation and conflict management
Timeline
Administrative assistant
SPANISH COMMISSION FOR REFUGEE AID (CEAR)
12.2018 - Current
Nursing Assistant
DYA Foundation
01.2017 - 12.2018
Professional technician in property maintenance
BELTRAN GENES, MARIA DE LAS MERCEDES
01.2016 - 12.2016
Professional technician in property maintenance
BEREZI 99
06.2014 - 05.2015
Administrative assistant
SPEKE RESORT AND CONFERENCE CENTER Munyonyo/Uganda
01.2010 - 12.2010
Receptionist
MILLE COLLINES HOTEL, Kigali/Rwanda
01.2007 - 01.2010
Masters - Social Policies and Dependency
Nacional University of Distance Education (UNED)
Higher Technician in Administration and Finance
Egibide-Molinuevo
Bacheror's Degree - Social Policies and Administration
Kigali Independent University (ULK)