Enzzo Marques
Palma de Mallorca
Summary
Certified Tourism Professional with extensive customer service experience in logistics, education, and tourism. Skilled in Sabre, Amadeus, Excel, and Office. Proficient in ticket issuance, flight quotations, hotel reservations, travel packages, lead management, and CRM. Known for punctuality, efficiency, and excellent communication with diverse clients.
Overview
3
3
years of professional experience
Work History
Intern
BRT - Tourism Consolidator and Operator
06.2023 - 12.2023
- Issuing airline tickets
- Ticket reservation
- Customer service
- Focus on resolving customer issues and inquiries, including airline refund requests
- Development of tourism products, filling out spreadsheets, and packages
- Quotes for hotels, tickets, and tours
Sales Development Representative (SDR)
Centro Europeu
01.2023 - 05.2023
- Lead management
- Lead qualification and diagnosis
- Customer service, CRM
- Follow-up and prospecting of new clients
- Gathered customer requirements and provided product information to meet their needs.
- Tracked progress against goals using CRM software programs such as Salesforce.
Transportation Assistant
JSL S.A.
01.2021 - 05.2021
- Delivery and receipt of vehicles
- Activation of towing and salvage services
- Filling out control spreadsheets
- Vehicle tracking and monitoring
Education
Tourism Technician -
Centro Europeu
06-2023
Basic Sabre -
Sabre
05-2023
High School Diploma -
Centro de Ensino Médio José Alves de Assis
06-2019
Skills
- Sabre
- Amadeus
- Excel
- Ticket issuance
- Flight quotations
- CRM Tracking
- Travel packages
- Sales team collaboration
- Customer Relationship Building
- Lead Qualification
- Good communication
- Computer proficiency
- Teamwork
- Commercial spirit
- Problem-solving
Languages
Portuguese
First Language
English
Intermediate (B1)
B1
Spanish
Intermediate (B1)
B1
Timeline
Intern
BRT - Tourism Consolidator and Operator
06.2023 - 12.2023
Sales Development Representative (SDR)
Centro Europeu
01.2023 - 05.2023
Transportation Assistant
JSL S.A.
01.2021 - 05.2021
Tourism Technician -
Centro Europeu
Basic Sabre -
Sabre
High School Diploma -
Centro de Ensino Médio José Alves de Assis
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