Enrique Corral Castellano
Summary
Dedicated Customer Service Specialist with proven track record of providing exceptional customer service and resolving customer inquiries & issues in a timely and efficient manner. Solid team worker with upbeat, positive attitude and skill in listen attentively to create high-quality professional relationships with customers. Enthusiastic, hardworking, and motivated to maintain customer satisfaction and contribute to company success.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Hypedrop
04.2023 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Responded quickly to customer inquiries, needs and problems.
- Consulted with customers regarding needs and addressed concerns.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
High School Diploma -
Trevenque
Granada, Spain05-2024
Skills
- Time Management
- Product Knowledge
- Communication Skills
- Problem-Solving Skills
- Empathy and Emotional Intelligence
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Support Specialist
Hypedrop
04.2023 - 01.2024
High School Diploma -
Trevenque
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