Enrique José Bogarín González de Rivera

• Successfully managed more than 190 clients accounts and gained more 15 new business opportunities.
• More than 200 IAG airlines contracts analyzed and commented regarding Liabilities, Indemnities and Insurances, providing clients customized assessment.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Prepared additional quotes for current clients to upsell products and services.
• Gathered information from clients to secure accounts, verify payment and identify special requirements.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Stayed current on company offerings and industry trends.
• Presented professional image consistent with company's brand values.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Kept detailed records of daily activities through online customer database.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Met existing customers to review current services and expand sales opportunities.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Built relationships with customers and community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Specialized assessment in airline contracts regarding liabilities and insurances clauses.
• Management of claims of the biggest handling company in the market, providing assessment and a complete record of 250 claims received and payments authorized by the insurance company.

• Despite it is not technically considered a job or a study, it was my occupation until September 2021. In Spain, if an want to become a judge or a prosecutor, he/she will have to pass very demanding competition, consisting in three phases: one test, and two oral exams before Spanish Supreme Court. Preparation takes many years (non less than 4 years average or more) of study. During those years, competitor has to dedicate between 8-12 hours to study Spanish Laws (Constitution, Civil Code, Penal Code, Procedural Law among many others) every day. This demands from competitor great capacity of personal sacrifice, very strict discipline of work, patience, exceptional emotional intelligence and actual and literal knowledge of Spanish Laws mentioned before and absolute dedication to study as well.
• However, most of applicants cannot resist this severe process and they finally give up on competition for many reasons, despite being great jurists and even having passed all phases.

As Trainee Worker in Personnel Selection Commission, I made reports for Ministry about applicants to Public Competition to Justice Administration Personnel, answering complaining forms sent by some of them according to procedure established on Ministry of Justice's decrees. I also contacted with Justice Administration of Autonomous Communities to know how many Justice officials (managers, processors and auxiliary personnel) where needed in each court of their territories. Later we distributed available positions among Communities, and informing them to get know if they were agree with Commission's distribution and trying to solve possible disagreements. Once there was an agreement, I wrote a report to my manager to inform Minister before announcing next year Competition's rules and the available positions for each Community.