Summary
Work History
Education
Skills
Timeline
AccountManager
Enrica Borghi

Enrica Borghi

Office Administrator
Valencia

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History

Travel agent - telesales

Rumbo
Madrid
05.2022 - 09.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Clinic - Administrator

Osteopathy Malta
11.2017 - 05.2021
  • Performing duties ranging from clerical to office management responsibilities
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Sales Associate

Remax Malta
09.2014 - 10.2017
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Generated leads for sales and rental properties through cold calls and referrals.

Manager Director

Boutique Hotel - Monoresort
04.2011 - 06.2014
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided services efficiently and with high level of accuracy.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Created and managed accurate occupancy forecasts and budgets.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Liceo Scientifico Galileo Galilei
Verona, Italy
09.1992 - 07.1996

Certificate Advanced English - English

Cambridge School
Verona, Italy
09.2001 - 04.2002

Travel Agency Operator Certificate - Tourism And Travel Management

Accademia Del Turismo
Verona
09.2001 - 06.2002

Skills

Knowledgeable Business Administratorundefined

Timeline

Travel agent - telesales

Rumbo
05.2022 - 09.2022

Clinic - Administrator

Osteopathy Malta
11.2017 - 05.2021

Sales Associate

Remax Malta
09.2014 - 10.2017

Manager Director

Boutique Hotel - Monoresort
04.2011 - 06.2014

Certificate Advanced English - English

Cambridge School
09.2001 - 04.2002

Travel Agency Operator Certificate - Tourism And Travel Management

Accademia Del Turismo
09.2001 - 06.2002

High School Diploma -

Liceo Scientifico Galileo Galilei
09.1992 - 07.1996

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Enrica BorghiOffice Administrator