Enki Nako
Barcelona
Summary
Results-driven Head of Sales with a strategic mindset and adept leadership skills, challenged to transition into a dynamic Project Manager role. Proven track record in driving projects from inception to success, adept at stakeholder management, and fostering collaborative environments. Strong communicator with a talent for maximizing resources and exceeding expectations. Ready to apply comprehensive project management expertise to drive impactful results.
Overview
4
4
years of professional experience
Work History
Head of Sales Department
SDA Albania
02.2021 - Current
- Monitor project progress, identify potential risks, and implement proactive strategies to mitigate issues and keep projects on track.
- Lead cross-functional project teams, providing clear direction, guidance, and support to team members.
- Delegate tasks effectively, ensuring each team member understands their role and responsibilities within the project.
- Establish and maintain strong relationships with stakeholders, including clients, vendors, and internal teams, to ensure alignment and manage expectations.
- Anticipate and resolve issues as they arise, leveraging strong problem-solving skills and decision-making abilities to keep projects on track and minimize disruptions.
- Conduct thorough project reviews and evaluations, identifying opportunities for process improvement, efficiency gains, and lessons learned to inform future projects.
- Delivering monthly, quarterly, and annual targets for revenue, profits, and cash
- Recruiting and managing staff, including performance monitoring, mentoring, and training.
Business Operator
Acromax Media GmbH Via Faber Digital
11.2020 - 03.2021
- Enhanced overall business performance by implementing efficient operational strategies and streamlining processes.
- Exceeded profit targets through effective cost management and resource allocation.
- Served as a helpful assistant to all office staff including the Accountant, Property Manager, Maintenance Manager, and Broker
- Implemented innovative solutions to address unique business challenges, resulting in improved operations and enhanced profitability.
- Trained new hires, providing information and insight into corporate policies and procedures.
Customer Service Manager
Vicino Fashion Collection
06.2020 - 11.2020
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Telesales Agent
Vodafone Albania sh.a
11.2019 - 05.2020
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
- Streamlined the sales process by utilizing CRM software to effectively manage contacts, track progress, and report results.
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
Education
Master of Digital Marketing, Transformation & UX -
06.2024
Full Stack Python programming from Scratch -
05.2022
Bachelor's Degree - Speech Therapy
07.2020
Skills
Proactivity
Project Management
Team Leadership
Adaptability
Strategic Planning
Negotiation expertise
Agile Methodology
Analytical Thinking
Problem-Solving
Time Management
Coaching and Training
Languages
Albanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Spanish
Upper intermediate (B2)
Personal Information
- Nationality: Albania
- Driving License: B
Timeline
Head of Sales Department - SDA Albania
02.2021 - Current
Business Operator - Acromax Media GmbH Via Faber Digital
11.2020 - 03.2021
Customer Service Manager - Vicino Fashion Collection
06.2020 - 11.2020
Telesales Agent - Vodafone Albania sh.a
11.2019 - 05.2020
EU Business School - Master of Digital Marketing, Transformation & UX,
SDA Albania By Protik - Full Stack Python programming from Scratch,
University of Medicine - Bachelor's Degree, Speech Therapy
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