Summary
Overview
Work History
Education
Skills
Aptitudes
Languages
Certification
Languages
References
Timeline
Generic
Enes Secilmis

Enes Secilmis

Málaga

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Olin Group
Málaga
03.2023 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bachelor of Arts - Labor Relations And Human Resources

Universidad De Málaga
Málaga, Spain

Skills

  • Customer service orientation
  • Call center experience
  • Problem resolution
  • Sales specialization
  • Office automation and internet domain
  • Management of CRM and call center tools
  • Appointment Scheduling
  • Account Updating
  • Information Security
  • Follow-Up Skills
  • Customer Relations

Aptitudes

  • Capacity to work under pressure
  • Ability to learn quickly and willing to provide excellent service
  • Complete tasks on time and well done

Languages

  • English, C1
  • Turkish, C2 (native)
  • Spanish, B1
  • German, A2

Certification

  • Miskolci Egyetem (University of Miskolc), Miskolc, Hungary

Erasmus+ | 2021-2022 Academic Year

Languages

Turkish
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
German
Elementary (A2)
A2

References

References available upon request.

Timeline

Customer Service Representative

Olin Group
03.2023 - 09.2023

Bachelor of Arts - Labor Relations And Human Resources

Universidad De Málaga

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Enes Secilmis