Summary
Overview
Work History
Education
Skills
Timeline
Generic

Enenche Moses John OCHE

Surelere Lagos,Nigeria

Summary

Well-versed in handling financial transactions, with career focus on customer service in banking sector. Achieve exceptional customer satisfaction through keen attention to detail and diligent service. Leverage comprehensive knowledge of banking operations and financial products to

meet diverse customer needs.


Diligent and driven with proven ability to manage financial transactions and provide exceptional customer service. Skilled in handling cash and managing customer queries, ensuring smooth banking operations. Ready to contribute to achieving targets and enhancing customer satisfaction.

Overview

25
25
years of professional experience

Work History

Banking Operations

Standard Chartered Bank
Ikoyi Lagos, Nigeria
01.2011 - Current
  • Coordinated banking operations to ensure smooth functioning.
  • Managed daily banking operations for smooth functioning of branch.
  • Ensured smooth banking operations through effective coordination between various departments.
  • Demonstrated expertise in private banking operations, achieved professional excellence.
  • Opened, closed and cashed up tills to maintain daily banking operations.
  • Conducted banking operations, ensuring smooth functioning of the branch.
  • Improved transparency of banking operations, increasing customer trust and loyalty.
  • Coached team members on best practices in banking operations, driving professionalism and competence among staff.
  • Provided assistance, ensured seamless banking operations.
  • Implemented bank relationships, streamlined banking operations across the organisation.
  • Sustained efficient banking operations through proper file management.
  • Introduced innovative solutions with a focus on internet banking operations.
  • Managed complex banking operations whilst ensuring customer satisfaction.
  • Implemented stringent regulations, promoting transparency in banking operations.
  • Facilitated seamless banking operations by coordinating between different departments.
  • Ensured efficient banking operations by managing daily transactions.
  • Coached junior staff on best practices in banking operations, boosting their productivity levels significantly over time.
  • Addressed potential risks proactively, ensuring stability of banking operations.
  • Liaised closely with internal teams, guaranteeing smooth banking operations.
  • Managed daily banking operations for smooth transaction processing.
  • Mitigated risks by adhering strictly to health and safety regulations during operations.
  • Resolved technical issues swiftly, minimising any disruption in daily trading operations.
  • Improved supply chain management for smoother operations.
  • Executed banking tasks like fund transfer and cheque issuance, managing daily operations efficiently.
  • Complied strictly with banking regulations during all card operations procedures.
  • Managed daily branch operations and supervised team of banking staff.

Corporate Sales Executive

Private Networks Nig Ltd (PNN) Lagos
Ilupeju, Lagos., Nigeria
01.2005 - 10.2024
  • Proactively contacted prospective customers to increase sales.
  • Maintained expert product knowledge for persuasive, reliable customer guidance.
  • Identified prospect needs and offered appropriate products and services.
  • Demonstrated product knowledge to potential customers, entailing benefits and features of services offered.
  • Tracked customer satisfaction rates and resolved reported complaints.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Kept clear, detailed customer records to maximize future sales opportunities.

Sales executive

Aiico Insurance Plc
Oshodi Lagos, Nigeria
02.2003 - 10.2004
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Built rapport with new and existing customers to boost client retention.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Generated new leads and opportunities to maximise revenue.
  • Developed customer loyalty with excellent customer service, leading to repeat business.

Administrative officer

NYSC (Katsina State Ministry of Agriculture)
Katsina, Nigeria
01.2000 - 12.2000
  • Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Served as an admin officer, and also coordinating all field work i.e. arable farming,

Livestock farming and sales.

Education

Bachelor of Arts - Accounting

ACCA in partner (Oxford Brookes University
London UK
05.2011 -

Post Graduate Diploma ( PGD ) - (Agric. Risk Mgt & Insurance)

University of Agriculture, Makurdi
Benue State Nigeria
01.2001 - 04.2002

Higher National Diploma - Animal Production Technology

National Vet. Research Institute (FCAH&PT)
Plateau Jos Nigeria
02.1994 - 03.1999

SSCE - Science

Metropolitan College Jos
Jos Plateau Nigeria
01.1990 - 09.1993

JSSC -

Lagos City College 11 (Oke-Odo High School)
Lagos Nigeria
04.1987 - 08.1990

Skills

  • A team player with high sense of responsibilities
  • Highly adaptable to different fields and work situations
  • Industrious and love challenges
  • Very strong in service delivery and managerial skills
  • Possesses good communication skills
  • Ability to learn quickly on any given job functions
  • Good skills for interpreting ideals to fruition

Timeline

Bachelor of Arts - Accounting

ACCA in partner (Oxford Brookes University
05.2011 -

Banking Operations

Standard Chartered Bank
01.2011 - Current

Corporate Sales Executive

Private Networks Nig Ltd (PNN) Lagos
01.2005 - 10.2024

Sales executive

Aiico Insurance Plc
02.2003 - 10.2004

Post Graduate Diploma ( PGD ) - (Agric. Risk Mgt & Insurance)

University of Agriculture, Makurdi
01.2001 - 04.2002

Administrative officer

NYSC (Katsina State Ministry of Agriculture)
01.2000 - 12.2000

Higher National Diploma - Animal Production Technology

National Vet. Research Institute (FCAH&PT)
02.1994 - 03.1999

SSCE - Science

Metropolitan College Jos
01.1990 - 09.1993

JSSC -

Lagos City College 11 (Oke-Odo High School)
04.1987 - 08.1990
Enenche Moses John OCHE