Emmily Calva Ullauri
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Sales Assistant
JD Sports
07.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Promote online ordering for items unavailable in-store, enhancing customer satisfaction
- Helped customers locate products and checked store system for merchandise at other sites.
Influencer Marketing internship
Kroma Agency
04.2024 - 07.2024
- Identified and contacted potential TikTok influencers who met specific criteria to join the company's network, enhancing brand presence and engagement
- Analyzed influencer analytics and meticulously entered data into the company's database, ensuring accurate and up-to-date records
Social Media Manager
Smartable
01.2023 - 05.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Education
Marketing - Social sciences, journalism and information
University of Alicante
Alicante06.2023
Skills
- Adobe Lightroom
- Microsoft Office
- Organizational skills
- Planning skills
- Social Media
- Adobe Illustrator
- Adobe Photoshop
- Active listening
- Problem-solving
- Collaboration
- Communication
- Content Creator
- Managing content
- Budget Management
- Customer needs assessment
Personal Information
Driving License: B
Communication Skills
- Active listening
- Giving and receiving feedback
- Collaboration
- Communication
- Empathy
- Effective writing
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Timeline
Sales Assistant
JD Sports
07.2024 - Current
Influencer Marketing internship
Kroma Agency
04.2024 - 07.2024
Social Media Manager
Smartable
01.2023 - 05.2023
Marketing - Social sciences, journalism and information
University of Alicante
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