Emmanuel Abah
Baker
Sevilla
Summary
Friendly Bakery Sales Associate with 15 years of hospitality and cash handling experience. Committed to delivering high-quality baked goods to customers to attract target market and enhance buying experience. Proficient in maintaining clean and sanitary work areas, preparing and packaging bakery products and providing customers with information on baked products and ingredients. Highly motivated baker Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Bakery Sales Associate
Horno de Cipriano
sevilla
10.2012 - Current
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Offered every customer exceptional service and learned regular customers' preferences.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Stocked and faced bakery cases with daily offerings.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
- Marketed bakery products to customers and provided information on ingredients.
- Discussed cake design options, available flavors and specific event needs.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
Bakery Supervisor
Horno de hermano Cruz
Sevilla
08.2005 - 09.2012
- Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Established proper procedures for waste management, sanitation, food handling and safety.
- Performed opening and closing duties for department.
- Greeted customers, answered questions and provided great customer experiences.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Maintained and controlled inventory of baked goods.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
Bakery Manager
Horno de Hermano Calvo S.L.
Sevilla
05.2002 - 06.2005
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained cleanliness and hygiene in bakery premises.
- Established performance goals and empowered bakers to exceed targets.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Managed all baking operations professionally and handled all problems confidently.
Education
Bachelor of Arts - Economics/Education
University of Jos
Jos, Plateau State 02.1992 - 10.1997
Skills
Food handling knowledge
Display building
Product promotions
Equipment safety
Equipment Maintenance
Recordkeeping abilities
Accurate money handling
Cash register operation
Microsoft applications proficiency
MS Office
Organization
Flexible and Adaptable
Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bakery Sales Associate
Horno de Cipriano
10.2012 - Current
Bakery Supervisor
Horno de hermano Cruz
08.2005 - 09.2012
Bakery Manager
Horno de Hermano Calvo S.L.
05.2002 - 06.2005
Bachelor of Arts - Economics/Education
University of Jos
02.1992 - 10.1997