Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Emma Jackson

Emma Jackson

Bay Islands

Summary

I am a customer service professional with skills in fast, friendly service. I offer a positive attitude, and a commitment to customer satisfaction. I am looking for a position in the hospitality industry where I can apply my skills, and continue to grow professionally.

Overview

7
7
years of professional experience

Work History

Waitress

Bar de los Bocadillos
Madrid
09.2022 - 06.2024

Worked areas: lounge, bar, terrace. Clearing of tables and preparation for use by new customers. Food and beverage service in an agile and fast manner. Maintenance of a clean and organized environment. Preparation of the tables and the room in each shift. Collaboration with the kitchen team. Daily opening and closing, according to the established protocol. Replacement of cutlery and plates. Efficient taking of beverage and food orders. Reception, accommodation, and farewell of customers. Inventory management and replenishment of supplies.

Waitress

La Bóveda
Madrid
12.2019 - 03.2022

Worked areas: lounge, bar, terrace. Clearing of tables and preparation for use by new customers. Food and beverage service in an agile and fast manner. Maintenance of a clean and organized environment. Preparation of the tables and the room in each shift. Collaboration with the kitchen team. Daily opening and closing, according to the established protocol. Replacement of cutlery and plates. Efficient taking of beverage and food orders. Reception, accommodation, and farewell of customers. Inventory management and replenishment of supplies.

Cleaning service

Particular jobs
Madrid
04.2019 - 11.2019

Cleaning of private homes (several). Cleaning of the kitchen, toilets and rooms of the home.

Shop assistant

Vogue Boutique
Guanaja
03.2018 - 07.2018
  • Conducting sales and customer service. Inventory management and replenishment of products in the store. Alarming, labeling, and preparation of products for sale. Customer advice on products and promotions in the store. Maintaining the cleanliness and order of the store. Carrying out cash tasks and handling cash and card payments. Administration and management of social networks and digital media.

Receptionist

G&G Clearwater Paradise
Guanaja
01.2017 - 03.2018

Reception of visitors, offering at all times a good image, and pleasant treatment. Management and updating of the customer database. Telephone service and filtering of incoming calls. Organization and supervision of agendas, and management of appointments.

Marketing Assistant

Cooperativa Ceibeña
La Ceiba
11.2017 - 02.2018

Administration and management of social networks and digital media. Creating marketing materials, such as brochures and presentations, to support the sale of products or services. Conducting market research and developing marketing plans appropriate to the product and the company. Support in the planning, design, and realization of the assigned events. Coordination of schedules and administration of the agenda of activities in the marketing area. Planning and implementation of commercial strategy campaigns.

Education

Bachelor's Degree in Marketing -

Universidad Tecnologica De Honduras
La Ceiba, Honduras
07-2018

High School Diploma -

Centro Politecnico De Norte
La Ceiba, Honduras
11-2014

Skills

  • Punctuality and responsibility
  • Education and courtesy
  • Speed and efficiency to learn
  • Professionalism and seriousness
  • Organization
  • Efficient teamwork
  • Cleanliness and order

Languages

Spanish
Native
Native
English
Advanced (C1)
C1

Timeline

Waitress

Bar de los Bocadillos
09.2022 - 06.2024

Waitress

La Bóveda
12.2019 - 03.2022

Cleaning service

Particular jobs
04.2019 - 11.2019

Shop assistant

Vogue Boutique
03.2018 - 07.2018

Marketing Assistant

Cooperativa Ceibeña
11.2017 - 02.2018

Receptionist

G&G Clearwater Paradise
01.2017 - 03.2018

Bachelor's Degree in Marketing -

Universidad Tecnologica De Honduras

High School Diploma -

Centro Politecnico De Norte
Emma Jackson