Summary
Overview
Work History
Education
Skills
Timeline
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Emma Daniels

Santa Clara, California

Summary

Results-oriented Communication and Spanish major with a minor in Entrepreneurship, fluent in both English and Spanish. Proficient in business strategies and driven to make a significant impact in the fields of communication and marketing. Proven adaptability to meet diverse needs while consistently delivering successful outcomes. A passionate and versatile professional with a strong desire to innovate and shape the future of communication and marketing.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Santa Clara Univeristy
12.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages
  • Created and maintained databases to track and record customer data using SLATE
  • Used Adobe InDesign and Illustrator to create graphics and brochures
  • Responded to student's emails, answering questions and communicating with staff to understand the program accurately and entirely

Marina Dock Attendant

Mile High Marina
06.2023 - 09.2023
  • Attended to receiving area continuously to offer immediate assistance.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Monitored and maintained organized work space, confirming efficient operation.
  • Taught and instructed customers how to safely operate a boat while managing daily operations of boat rentals,

Waitress

Jug Mountain Ranch
06.2022 - 08.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Social Media Ambassador

Fizz
01.2023 - 03.2023
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Responded to inquiries and engaged with followers to build community and support customer engagement.
  • Researched current trends and best practices to develop innovative and impactful campaigns.
  • Recruited students to represent the brand on campus.

Children's Ski Instructor

Little Ski Hill
12.2014 - 02.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Motivated students through one-on-one instruction and positive feedback.
  • Promoted a safe and inclusive environment for the students.
  • Instructed and supervised beginner, and intermediate skiers.
  • Developed effective teaching methods.
  • Used my Spanish fluency to instruct groups of kids who didn't know English.
  • Created an enjoyable and successful learning environment.

Education

Bachelor of Arts - Communications, Spanish, Entrepreneurship

Santa Clara University
Santa Clara, California
06.2025

Skills

  • Presentation Design
  • Graphic Design
  • Spreadsheet Management
  • Organization
  • Verbal Communication
  • Customer Service
  • Guest Relations Management
  • Group Instruction
  • Spanish Language Writing
  • Spanish Fluency

Timeline

Marina Dock Attendant

Mile High Marina
06.2023 - 09.2023

Social Media Ambassador

Fizz
01.2023 - 03.2023

Waitress

Jug Mountain Ranch
06.2022 - 08.2023

Administrative Assistant

Santa Clara Univeristy
12.2021 - Current

Children's Ski Instructor

Little Ski Hill
12.2014 - 02.2021

Bachelor of Arts - Communications, Spanish, Entrepreneurship

Santa Clara University

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