EMőKE NAGY
Orihuela Costa
Summary
Reliable business professional with strong organizational skills and with ability to handle multiple projects with a high degree of accuracy. To seek and maintain full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
EMEA Indexing and Central Payment Team Leader
IBM Global Financing
04.2022 - 09.2023
- Set performance expectation for the team, monitoring progress towards goals and providing constructive feedback as needed
- Identifying concerns and issues within the team and make them immediately visible to management
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Focusing on defined initiatives to improve external and internal client satisfaction
- Booking invoices in the IBM system and overseeing the daily EMEA market payments.
Commercial Financing Professional - Account Specialist for Nordics and Benelux
IBM Global Financing
11.2017 - 03.2022
- Credit Line and Order management, Cash collection and Conditions monitoring
- Daily management of an account portfolio which is comprised of inventory and/or accounts receivable financing customers
- Developing and maintaining strong working relationships with numerous customer contacts at various levels of the organization and serving as a focal point for customer inquiries, requests, and complaints
- Monitoring collateral position and surveys to ensure that all collateral reporting requirements are adhered to and identify, reports on and drafts action plans to address potential and actual exposures
- Ensuring accounts operate within approved guidelines and obtaining the appropriate level of management approval in exception situations.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
HR and Recruitment Manager
Primas Management Services
01.2017 - 10.2017
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managing multiple businesses under the same organization and reporting to the CEO, overseeing the activities of a team of recruitment consultants and hiring for leading companies in the UAE such as Noorbank, Mashreq Bank and Karvy
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Overseeing the full recruitment process from identifying, sourcing and attracting top candidates all the way to interviewing, training and competency development
- Developing and implementing recruitment strategies, channels and procedures in the organization encompassing the formulation of job descriptions, sourcing process, interview and selection.
- Managed recruitment team and trained and mentored new advisors.
- Handling student recruitment initiatives for international universities in Europe, and preparing for acquisition based on insights gleaned
- Meeting with the Principals and career counselors of secondary schools across UAE, providing information about the study abroad program, participating in career fairs and delivering presentations for students and teachers
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
HR Advisor and Trainer in English and Greek
TATA Consultancy Services
03.2014 - 01.2017
- Led all aspects of workforce administration for our partner organization (Nielsen Company)
- Responsible for validation and processing of all incoming data from the HR Business Partner and managers and input the same into SAP
- Maintained good working relationships with international business partners and stakeholders provided them with training and rendered advisory to HRBPs on matters pertaining to compensation, HR Policy and SAP
- Extracted payroll interfaces and complex global reports and presented the same for basing management decisions.
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
Internal Auditor in Greek
IBM Client Innovation Center Europe
03.2013 - 02.2014
- Managed all elements of the internal audit process, performed functional security risk analysis, explored security and privacy risks and advised the mitigation actions for them as applicable
- Assisted Project Managers and Delivery Project Executives in Greece to ensure all elements of data security and privacy were managed appropriately during a project's life cycle
- Formulated comprehensive written reports, highlighted unusual or problem areas for key process controls, provided recommendations of corrective action, risk assessments, managed the project assessments through the defined DS&P risk assessment process and tool.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
Relationship Manager
Candyking International
07.2011 - 02.2013
Operational Buyer in Greek and English, Team Leader
IBM ISSC
04.2008 - 07.2011
Personal Assistant to CEO
Patrakidis Dimos-Ilika Ikodomon
01.2004 - 03.2008
Customer Service Supervisor
Studio Moderna Group
04.2002 - 01.2004
Education
Travel guide -
Kodolányi János University
06.2009
Master's Degree in Economics; Major: Foreign Affairs -
University of West Hungary
06.2005
Bachelor's Degree in Agricultural Engineering, Major: Marketing and Management -
Budapest University of Economic Science
06.2004
Skills
- HR Management
- Training Management
- Problem-Solving
- Team motivation
- Work Planning and Prioritization
- MS Windows,
- SAP
- Canva
- Social Media management
- Call center experience
Certification
- 2022 - NLP Practitioner Certificate, Mindfulness Practitioner diploma, Life Coach Certificate
- 2016 - Customer Orientation, Personal branding
- 2015 - HR trainings: Interview Technique, Job Description Writing, Understanding Behavioral Competencies
Languages
English (fluent)
Hungarian (native)
Greek (pre-intermediate)
learning Spanish
Personal Information
Nationality: Hungarian
Certification Courses
2022 – NLP Practitioner Certificate, Mindfulness Practitioner diploma, Life Coach Certificate
2016 - Customer Orientation, Personal branding
2015 - HR trainings: Interview Technique, Job Description Writing, Understanding Behavioral Competencies
Timeline
EMEA Indexing and Central Payment Team Leader
IBM Global Financing
04.2022 - 09.2023
Commercial Financing Professional - Account Specialist for Nordics and Benelux
IBM Global Financing
11.2017 - 03.2022
HR and Recruitment Manager
Primas Management Services
01.2017 - 10.2017
HR Advisor and Trainer in English and Greek
TATA Consultancy Services
03.2014 - 01.2017
Internal Auditor in Greek
IBM Client Innovation Center Europe
03.2013 - 02.2014
Relationship Manager
Candyking International
07.2011 - 02.2013
Operational Buyer in Greek and English, Team Leader
IBM ISSC
04.2008 - 07.2011
Personal Assistant to CEO
Patrakidis Dimos-Ilika Ikodomon
01.2004 - 03.2008
Customer Service Supervisor
Studio Moderna Group
04.2002 - 01.2004
Travel guide -
Kodolányi János University
Master's Degree in Economics; Major: Foreign Affairs -
University of West Hungary
Bachelor's Degree in Agricultural Engineering, Major: Marketing and Management -
Budapest University of Economic Science
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