Summary
Work History
Education
Skills
Websites
Customer Service
Operational Efficiency
Teamwork
Key Skills Match - Passion For Sports And Fashion
Relevant Work Experience
Training
Volunteer Experience
Sports Athlete
Languages
Timeline
Generic

Emanuel Andres Rojas Diaz

Madrid

Summary

Motivated and customer-focused professional seeking a challenging position where exceptional customer service skills, operational efficiency, and a passion for sports and fashion can contribute to achieving daily sales objectives. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Work History

Customer Service

Institute OMG Law Firm
  • Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally
  • Collaborated with legal professionals to ensure seamless communication between clients and legal teams
  • Managed client databases and maintained accurate records of interactions.

Volunteer

Grass Roots
10.2020 - 12.2020
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Developed marketing materials for events, increasing public interest and attendance rates.

Education

Bachelor of International Business Economics -

Schiller International University
Madrid, Spain
10.2025

Skills

    • Proficient in customer relationship management (CRM) software
    • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
    • Familiar with sales and marketing tools such as Salesforce
    • Exceptional interpersonal and communication skills
    • Strong time management and organizational abilities
      • Analytical mindset with a focus on problem-solving
      • Call Center Experience
      • Complaint Handling
      • Decision Making

Customer Service

Demonstrated exceptional customer service skills through experience at Institute OMG Law Firm., Proven ability to address customer inquiries promptly and professionally.

Operational Efficiency

Excelled in managing client databases and maintaining accurate records of interactions., Proficient in operational tasks to ensure smooth workflow.

Teamwork

Collaborated effectively with legal professionals at Institute OMG Law Firm., Demonstrated capacity for teamwork in achieving common objectives.

Key Skills Match - Passion For Sports And Fashion

Love for the world of sports and fashion, aligning with the company's ethos., Keen awareness of current trends, enabling effective customer engagement in a fashion-forward environment.

Relevant Work Experience

Institute OMG Law Firm, Customer Service, Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally., Collaborated with legal professionals to ensure seamless communication between clients and legal teams., Managed client databases and maintained accurate records of interactions.

Training

Completed specialized training in salesmanship techniques.

Volunteer Experience

Grassroot Law Project: Contributed to community service initiatives, showcasing a commitment to social responsibility.

Sports Athlete

I have actively pursued bodybuilding as a complementary discipline to enhance my overall athleticism as a tennis player. My passion for sports extends beyond personal achievements to a genuine desire to inspire others to lead active and healthy lifestyles.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Volunteer

Grass Roots
10.2020 - 12.2020

Customer Service

Institute OMG Law Firm

Bachelor of International Business Economics -

Schiller International University

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Emanuel Andres Rojas Diaz