Elvira Martinez Esteve
Summary
Focused on ethical practice,
Dedicated professional with compassionate nature. Demonstrates strong communication and teamwork skills, along with solid foundation in patient care and support. Committed to improving patient experiences and contributing to supportive healthcare environment. Skilled in medical software and fostering patient trust while maintaining confidentiality.
Experienced in providing compassionate care and support within clinical settings. Skilled in assisting with patient care, maintaining accurate records, and ensuring safe and comfortable environment. Capable of collaborating with healthcare professionals to enhance patient outcomes and streamline clinical processes.
Bilingual in Spanish and French, facilitating effective communication in diverse settings.
Overview
25
25
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work history
Clinical Support Worker
MTW NHS Trust
Maidstone and Tunbridge Wells, Kent
10.2011 - 09.2019
- Conducted regular observations and routine checks, ensuring prompt intervention as needed.
- Collaborated with multi-disciplinary teams to deliver optimal patient care.
- Conducted therapeutic activities, boosting patients' mental well-being.
- Participated in training sessions to maintain current knowledge of practices.
- Respected confidentiality guidelines while handling sensitive patient information.
- Adhered to healthcare policies and protocols, ensuring high standards of practice.
- Supported implementation of individualised care plans for improved health outcomes.
- Managed accurate documentation for seamless patient record-keeping.
Support Worker
United Response
Maidstone, UK
03.2016 - 05.2019
- Ensured safety measures to prevent falls and accidents in care home.
- Implemented care plans from healthcare professionals to enhance patient well-being.
- Promoted physical activity through exercise assistance, improving clients' health conditions.
- Provided companionship during outings, fostering active social engagement for clients.
- Increased comfort with personal care duties, including bathing and dressing.
- Prepared nutritious meals tailored to clients' special dietary requirements.
- Executed housekeeping tasks, maintaining a clean and safe home environment.
Administration Assistant
MTW Nhs Trust
Maidstone, Kent
10.2014 - 02.2016
- Prepared, scanned, and organised patient medical notes for efficient archiving.
- Collected and distributed chemotherapy charts from wards to doctors for prescribing.
- Processed charts through computerised system to track respective locations.
- Answered telephone enquiries, resolving work-related queries effectively.
- Assisted in HR duties, enhancing staff onboarding experience.
- Performed general clerical tasks, contributing to operational efficiency.
- Streamlined workflow by prioritising tasks based on urgency and importance.
Support Worker
The Poplars Care Home
Maidstone, Kent
09.2010 - 08.2011
- Provided emotional support and companionship to enhance patient wellbeing.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Supported registered nurses in executing individualised care plans.
- Promoted mental stimulation through conversation, reading, and games to boost cognitive function.
- Assured safety measures were met to prevent falls or accidents.
- Assisted with mobility issues enabling easier movement around the home.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
Human Resources /Administrator
Citybus Services Ltd
Kampala, Uganda
10.2008 - 06.2010
- Streamlined recruitment processes by checking applications, shortlisting, and interviewing candidates.
- Executed onboarding actions for new hires to ensure smooth integration.
- Planned and delivered training programmes for new staff members.
- Managed employee relations, addressing grievances and implementing disciplinary procedures effectively.
- Supported management with decision-making through detailed HR reports.
- Liaised with stakeholders regarding staff performance and health and safety policies.
- Assisted in policy development to enhance operational efficiency.
- Performed administrative tasks including sorting post, answering phones, typing, filing, and greeting clients.
Clerical Officer
East Kent Hospitals NHS
Ashford, UK
11.2006 - 07.2007
- Ensured accuracy through meticulous data entry and maintained organised filing systems.
- Handled correspondence efficiently, enhancing communication flow.
- Delivered test results to professionals via telephone, ensuring clarity and promptness.
- Responded to telephone enquiries from clients, vendors, and the public, providing timely information.
Sales Assistant
Matalan Retail Ltd
Maidstone, Ashford, UK
10.2005 - 10.2006
- Processed payments swiftly, ensuring accurate cash transactions at each shift's end.
- Served customers effectively, addressing needs and fostering loyalty through prompt assistance.
- Promoted special offers to enhance customer engagement and drive sales.
- Maintained clean and well-organised displays, contributing to a welcoming store environment.
- Utilised excellent communication skills to deliver detailed product information.
- Listened to customer preferences, providing tailored advice to boost sales opportunities.
- Delivered exceptional after-sales service, encouraging repeat business.
Receptionist/Interpreter/Translator
Calivita International
Valencia, Spain
09.2000 - 12.2001
- Served as initial contact for visitors, providing warm greetings and assistance upon arrival.
- Managed telephone communications to ensure effective information flow within the company.
- Translated company documentation from English to Spanish, enhancing accessibility for Spanish-speaking clients.
- Conducted simultaneous interpreting during meetings, facilitating clear communication.
- Maintained an organised reception area to uphold professional business standards.
- Administered mail distribution, ensuring timely correspondence delivery to all departments.
- Collaborated with team members to organise company events, boosting morale and cohesion.
- Demonstrated exceptional multitasking abilities by efficiently balancing numerous responsibilities.
Teacher of English
La Paloma English Centre
Valencia, Spain
10.1994 - 06.2000
- Developed comprehensive lesson plans to enhance students' understanding of English.
- Delivered engaging lectures to stimulate interest in literature.
- Applied differentiated teaching methods to address varied student needs.
- Encouraged class participation through interactive assignments, fostering critical thinking.
- Maintained high behaviour standards to ensure an optimal learning environment.
- Evaluated student progress using quizzes, examinations, and standardised tests.
- Liaised with parents regularly to track and support student progress.
- Taught spelling, pronunciation, and sentence structure for foundational language skills.
Education
Bachelor of Arts - Sociology, Spanish
Victoria University of Technology
Bachelor of Science - BSc (Hons) [U1000874001] Nursing (Adult) with Foundation Year
Canterbury Christ Church University
09.2019 - 09.2025
Skills
- Fluent in Spanish and French
- Teaching assistant certificate
- Stress management
- Clinical protocol knowledge
- Patient confidentiality
- Medical software proficiency
- NHS policy understanding
- Patient trust building
- Adaptability to patient needs
- First aid certification
- Healthcare communication skills
- Patient assistance device operation
- Palliative care understanding
- Hand hygiene compliance
- Ethical practice
Certification
- Teaching Assistant Certificate
- June 2017 to September 2017
- Undertook Teaching Assistant Course at the Adult Education Centre in St. Faith's st. Maidstone
Languages
Spanish - Expert
French - Fluent
English - Fluent
Personal Information
Additional information
- Skills
- Self-motivated
- Polite, well-spoken
- Strong verbal communicator
- Data management
- Bilingual
- Organised
- Flexible
Timeline
Bachelor of Science - BSc (Hons) [U1000874001] Nursing (Adult) with Foundation Year
Canterbury Christ Church University
09.2019 - 09.2025
Support Worker
United Response
03.2016 - 05.2019
Administration Assistant
MTW Nhs Trust
10.2014 - 02.2016
Clinical Support Worker
MTW NHS Trust
10.2011 - 09.2019
Support Worker
The Poplars Care Home
09.2010 - 08.2011
Human Resources /Administrator
Citybus Services Ltd
10.2008 - 06.2010
Clerical Officer
East Kent Hospitals NHS
11.2006 - 07.2007
Sales Assistant
Matalan Retail Ltd
10.2005 - 10.2006
Receptionist/Interpreter/Translator
Calivita International
09.2000 - 12.2001
Teacher of English
La Paloma English Centre
10.1994 - 06.2000
Bachelor of Arts - Sociology, Spanish
Victoria University of Technology