Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Elvira Martinez Esteve

Summary

Dynamic and motivated professional with over 20 years of diverse experience in healthcare and customer service, particularly within the NHS. Proven expertise in caregiving, delivering comprehensive support services while fostering collaboration among teams to efficiently meet client needs. Highly skilled in crisis intervention, emotional support, and daily living assistance, ensuring reliable and adaptable care. Committed to achieving positive outcomes for clients and colleagues through tenacity and a proactive approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Worker

United Response
03.2016 - 09.2019
  • Collaborated with multi-disciplinary team members to provide optimal client care.
  • Delivered meals and refreshments to ensure adequate nutritional intake by patients.
  • Supported implementation of individualized care plans, promoting better health outcomes.
  • Assisted in daily living activities for enhanced patient experience.
  • Handled non-clinical duties including dressing, toileting and feeding patients.
  • Operated hoists and assistive technology safely for patients with mobility issues.

Administration Assistant

MTW Nhs Trust
10.2014 - 02.2016
  • Improved office efficiency by organising and maintaining digital filing systems.
  • Distributed correspondence for efficient dissemination of information across departments.
  • Managed incoming calls, ensured effective communication channels.
  • Performed general clerical duties as required, contributed to overall operational efficiency.
  • Fostered a collaborative environment by assisting colleagues with administrative tasks.
  • Streamlined workflow by prioritising tasks according to urgency and importance.

Clinical Support Worker

MTW Nhs Trust
09.2011 - 09.2014

-Responsible for the overall care of the patient whilst in the ward as advised by the nurses in charge.

-Carry out observations and record information.

  • Managed documentation accurately, contributing to seamless patient record-keeping processes.
  • Aided nursing staff, resulting in efficient operation of the ward.
  • Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
  • Carried out regular observations and routine checks, ensuring timely interventions when required.
  • Delivered meals and refreshments to ensure adequate nutritional intake by patients.
  • Supported implementation of individualised care plans, promoting better health outcomes.
  • Improved patient comfort by providing personal care and aiding with mobility.
  • Maintained patient dignity throughout personal and intimate care.
  • Operated hoists and assistive technology safely for patients with mobility issues.
  • Provided swift initial response to patient queries and signposted further information.

Support Worker

The Poplars Care Home
09.2010 - 08.2011

- Looked after and care for elderly clients residing within the care home.

  • Participated in regular team meetings, enhancing quality of care provided.
  • Assured safety measures were met to prevent falls or accidents.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Assisted in maintaining a clean environment for improved client health.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.

Education

Bachelor of Arts - Sociology, Spanish

Victoria University of Technology
Melbourne, Australia
1993

Bachelor of Science - BSc (Hons) [U1000874001] Nursing (Adult)

Canterbury Christ Church University
Medway, Kent

Skills

  • Driven individual
  • Data organization
  • Proficient in English, Spanish, and French
  • Client support
  • Data confidentiality
  • Effective listening
  • Maintaining professional boundaries
  • Analytical reasoning
  • Empathetic communication
  • Team collaboration
  • Patient assistance

Certification

The Care Certificate- 2017

Teaching Assistant Certificate- 2018

Languages

Spanish
Native
French
Fluent

Personal Information

Timeline

Support Worker

United Response
03.2016 - 09.2019

Administration Assistant

MTW Nhs Trust
10.2014 - 02.2016

Clinical Support Worker

MTW Nhs Trust
09.2011 - 09.2014

Support Worker

The Poplars Care Home
09.2010 - 08.2011

Bachelor of Arts - Sociology, Spanish

Victoria University of Technology

Bachelor of Science - BSc (Hons) [U1000874001] Nursing (Adult)

Canterbury Christ Church University
Elvira Martinez Esteve