Elsa Rigo Terren
Palma
Summary
Dedicated and entrepreneurial professional with a diverse background in the yachting industry and concierge services. Fluent in Swedish, English, Spanish, and possessing a good understanding of German, demonstrating effective communication skills with a wide range of clients. Excels in public relations, social media management, content creation, and delivering exceptional service. Committed to exceeding expectations and building strong client relationships. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Vip Service & Concierge
Founder
02.2023 - Current
- Established and managed my own concierge service company, Bocca a Bocca, based in the Balearic Islands.
- Provided personalized concierge services to 520 high-end clients, ensuring their needs and requests were met with high level of satisfaction.
- Utilised social media platforms and managed online presence to promote the company's services and attract new clients.
- Created engaging content and maintained a strong online presence to enhance brand visibility and reputation.
- Successfully developed and maintained a network of suppliers, vendors, and partners to offer a wide range of exclusive services to clients.
Yachting
2nd Stewardess
01.2021 - 01.2023
- Working in the yachting industry have made me gain valuable experience in customer service, event coordination, and client management.
- Assisted with organizing and executing events, ensuring smooth operations and customer satisfaction.
- Developed strong interpersonal and communication skills while interacting with diverse clientele.
Education
High School Diploma -
Rafa Nadal Academy
Mallorca06.2021
Skills
- Public relations and interpersonal skills
- Social media management and content creation abilities
- VIP support
- Proficiency in multiple languages: Swedish, English, Spanish, and good understanding of German
- Customer service and client management skills
- Service standards
- Entrepreneurial mindset with a successful business track record
- Concierge management
- Detail-oriented with organizational and time management skills
- Upselling services
Hobbies
- Traveling and exploring different cultures.
- Photography and content creation.
- Outdoor activities such as hiking and swimming.
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Swedish
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Vip Service & Concierge
Founder
02.2023 - Current
Yachting
2nd Stewardess
01.2021 - 01.2023
High School Diploma -
Rafa Nadal Academy
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