Summary
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

ELSA MAYO MOVILLA

MADRID
ELSA MAYO MOVILLA

Summary

I am a person who strives at all times to ensure customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I have the ability to work both in a team and independently, depending on the needs. I am looking for the opportunity to prove my worth in a future company.
Immediate availability. Full day or intensive tomorrow. In Madrid capital please.
Thank you so much

Work History

Interway idiomas
Madrid, Madrid

Commercial Administrative
01.2023 - 03.2023

Job overview

  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.

Groundforce
Madrid, Madrid

Passenger Agent
07.2022 - 01.2023

Job overview

  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Oversaw ticketing, gate and ramp services.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Managed large volumes of incoming and outgoing calls, accurately providing information to customers.

Team 4 Collection and Consulting
Madrid, Madrid

Office Manager
11.2021 - 05.2022

Job overview

  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Managed office operations while scheduling appointments for department managers.

Viajes Reina
Madrid, Madrid

Travel Agent
11.2018 - 06.2020

Job overview

  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Updated and maintained customer databases to increase customer retention.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Euroquality
Madrid, Madrid

Administrative Secretary
09.2015 - 10.2018

Job overview

  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Tryp Diana
Madrid, Madrid

Hotel Receptionist
01.2005 - 06.2015

Job overview

  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected room deposits, fees, and payments.
  • Resolved service-related problems and documented actions in system.

Colegio King´s College
Madrid, Madrid

Child Assistant
02.2002 - 06.2004

Job overview

  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Read and told stories to promote and support overall language development.
  • Planned and guided age-appropriate tasks like reading, crafts and [Type].
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Communicated with parents regarding child's behavior, daily activities, and concerns.

Air Europa
Madrid, Madrid

Check-in and boarding hostess
01.2000 - 01.2002

Job overview

  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

CAMARA DE COMERCIO
MADRID

International Secretariat
01.2000 - 06.2001

FORMATIK CENTER
MADRID

Tourism
09.1997 - 06.2000

Products, Services And Tourist Destinations
Euroinnova

Course from Agente de Viajes
01.2023 - Current

Amadeus
Euroinnova

Course of Amadeus from Agente de Viajes
01.2023 - Current

Skills

  • Administrative Support
  • Administrative Management
  • Administrative Writing
  • Administrative Documentation
  • Administrative Supervision
  • Administrative Organization
  • Strong Administrative Abilities
  • Administrative Assistance

Languages

Inglés
Avanzado
C1
Francés
Intermedio
B1
Español
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Commercial Administrative

Interway idiomas
01.2023 - 03.2023

Products, Services And Tourist Destinations

Course from Agente de Viajes
01.2023 - Current

Amadeus

Course of Amadeus from Agente de Viajes
01.2023 - Current

Passenger Agent

Groundforce
07.2022 - 01.2023

Office Manager

Team 4 Collection and Consulting
11.2021 - 05.2022

Travel Agent

Viajes Reina
11.2018 - 06.2020

Administrative Secretary

Euroquality
09.2015 - 10.2018

Hotel Receptionist

Tryp Diana
01.2005 - 06.2015

Child Assistant

Colegio King´s College
02.2002 - 06.2004

Check-in and boarding hostess

Air Europa
01.2000 - 01.2002

CAMARA DE COMERCIO

International Secretariat
01.2000 - 06.2001

FORMATIK CENTER

Tourism
09.1997 - 06.2000

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ELSA MAYO MOVILLA