Elizabeth Mcgourty

I currently work remotely, assisting British guests located anywhere in the world, that are currently on holiday

• Assisted customers with inquiries and resolved issues efficiently.
• Collaborated with colleagues to maintain a positive customer experience.

Covering holidays or sick leave for La Caixa bank. It included directing customers to where they needed to go, giving them information, assisting them with the ATM

Competitive analysis of the online market, to ensure we had the best prices and availability. It included liaising with hotels directly and obtaining offers, which would be beneficial to both parties.

Dealing with bookings for the online market, for all markets

Checking guests in and assisting them in any way needed during their holiday. This also included extra sales and dealing with bookings

General reception tasks, plus administration tasks