Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Mcgourty

Tias

Summary

Dynamic professional with extensive experience in customer support and relationship management. Proven track record in analytical problem-solving and persuasive communication, enhancing customer satisfaction. Skilled in competitive market analysis and adept at resolving complex issues, ensuring optimal service delivery and fostering positive guest experiences.

Overview

16
16
years of professional experience

Work History

TXC Agent

TUI
2023.05 - Current

I currently work remotely, assisting British guests located anywhere in the world, that are currently on holiday

  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with colleagues to maintain a positive customer experience.

Bank Teller

Adecco
2023.01 - 2023.02

Covering holidays or sick leave for La Caixa bank. It included directing customers to where they needed to go, giving them information, assisting them with the ATM

Yield Manager

MTS
2018.11 - 2022.03

Competitive analysis of the online market, to ensure we had the best prices and availability. It included liaising with hotels directly and obtaining offers, which would be beneficial to both parties.

Booking Agent

MTS
2016.08 - 2018.10

Dealing with bookings for the online market, for all markets

Receptionist

Apartamentos Ficus
2011.10 - 2012.09

Checking guests in and assisting them in any way needed during their holiday. This also included extra sales and dealing with bookings

Receptionist

Lanzarote Paradise
2009.06 - 2011.02

General reception tasks, plus administration tasks

Education

Bachelor's Degree -

Unir
La Rioja
2016-06

CILS Certificate - Italian

Universita Degli Studi Di Siena
Rome
2011-06

Certificate - French

Institut Linguistique Adenet
Montpellier
2007-06

Skills

  • Analytical problem-solving
  • Optimistic mindset
  • Customer support expertise
  • Analytical problem-solving
  • Effective relationship management
  • Proficient in resolving customer complaints
  • Customer service support
  • Persuasive speaking

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Italian
Intermediate (B1)

Timeline

TXC Agent

TUI
2023.05 - Current

Bank Teller

Adecco
2023.01 - 2023.02

Yield Manager

MTS
2018.11 - 2022.03

Booking Agent

MTS
2016.08 - 2018.10

Receptionist

Apartamentos Ficus
2011.10 - 2012.09

Receptionist

Lanzarote Paradise
2009.06 - 2011.02

Bachelor's Degree -

Unir

CILS Certificate - Italian

Universita Degli Studi Di Siena

Certificate - French

Institut Linguistique Adenet
Elizabeth Mcgourty