Eliza Lucava
Mallorca
Overview
11
11
years of professional experience
Work History
Sales Agent, Listing Agent and Team Assistant
Kensington Finest Properties International, Southwest Mallorca, Spain
Mallorca
03.2019 - 09.2023
- Interview prospective clients and determine their needs
- Accompany clients to property sites and show them homes that meet their criteria
- Negotiate prices and terms of sale
- Researching the local real estate market and determining the fair market value of the property
- Marketing and staging the property for sale to attract potential buyers
- Greeting clients, answering the telephone, and making follow-up calls.
- Preparing correspondence and scheduling meetings.
- Preparing real estate forms and documents.
- Coordinating showings, assisting at open houses, and obtaining feedback.
- Ordering supplies, preparing and distributing marketing materials.
- Preparing listing materials and posting property listings.
- Managing a client database and preparing reports.
- Performing other duties as assigned.
Store Manager
I Miss Sophie
Mallorca
06.2016 - 01.2019
- Maintain outstanding store condition and visual merchandising standards
- Ensure high levels of customers satisfaction through excellent service
- Propose innovative ideas to increase market share
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Complete store administration
Hostess
Nikki Beach
Mallorca
05.2016 - 06.2016
- Greeting customers as they enter the establishment
- Taking reservations or putting customers on a waiting list
- Giving customers menus and showing them to their seats
- Handling phone calls and customer queries about the restaurant and menu
- Assisting various restaurant staff when necessary
Bartender, Waitress
Ritzi Puerto Portals
Mallorca
03.2014 - 05.2016
- Providing excellent service to ensure guest satisfaction
- Taking customer orders and delivering food and beverages
- Taking reservations
- Performed opening and closing duties, printing sales reports
- Kept bar presentable and well-stocked to meet customer needs
- Used cash registers and credit card machines to cash out customers
Waitress
Harbour Grill Port Adriano
06.2012 - 10.2013
- Presented guests with the menu, answered questions and made suggestions regarding food and beverage
- Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Education
Riga State Gymnasium No 3
Riga, Latvia06.2013
Professional Ballroom Dancing
Jurmala School of Art
Jurmala, Latvia02.2011
Skills
- Microsoft Office
- Customer service
- Teamwork
- Organization
- Accounting
- Ability to work under pressure
- Multi- tasking
- Document management
- Willingness to learn
- Client needs assessment
- Staff training
- B driving license
Languages
Latvian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Sales Agent, Listing Agent and Team Assistant
Kensington Finest Properties International, Southwest Mallorca, Spain
03.2019 - 09.2023
Store Manager
I Miss Sophie
06.2016 - 01.2019
Hostess
Nikki Beach
05.2016 - 06.2016
Bartender, Waitress
Ritzi Puerto Portals
03.2014 - 05.2016
Waitress
Harbour Grill Port Adriano
06.2012 - 10.2013
Riga State Gymnasium No 3
Professional Ballroom Dancing
Jurmala School of Art