Overview
Work History
Education
Skills
Languages
Timeline
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Eliza Lucava

Eliza Lucava

Mallorca

Overview

11
11
years of professional experience

Work History

Sales Agent, Listing Agent and Team Assistant

Kensington Finest Properties International, Southwest Mallorca, Spain
03.2019 - 09.2023
  • Interview prospective clients and determine their needs
  • Accompany clients to property sites and show them homes that meet their criteria
  • Negotiate prices and terms of sale
  • Researching the local real estate market and determining the fair market value of the property
  • Marketing and staging the property for sale to attract potential buyers
  • Greeting clients, answering the telephone, and making follow-up calls.
  • Preparing correspondence and scheduling meetings.
  • Preparing real estate forms and documents.
  • Coordinating showings, assisting at open houses, and obtaining feedback.
  • Ordering supplies, preparing and distributing marketing materials.
  • Preparing listing materials and posting property listings.
  • Managing a client database and preparing reports.
  • Performing other duties as assigned.

Store Manager

I Miss Sophie
06.2016 - 01.2019
  • Maintain outstanding store condition and visual merchandising standards
  • Ensure high levels of customers satisfaction through excellent service
  • Propose innovative ideas to increase market share
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • Complete store administration

Hostess

Nikki Beach
05.2016 - 06.2016
  • Greeting customers as they enter the establishment
  • Taking reservations or putting customers on a waiting list
  • Giving customers menus and showing them to their seats
  • Handling phone calls and customer queries about the restaurant and menu
  • Assisting various restaurant staff when necessary

Bartender, Waitress

Ritzi Puerto Portals
03.2014 - 05.2016
  • Providing excellent service to ensure guest satisfaction
  • Taking customer orders and delivering food and beverages
  • Taking reservations
  • Performed opening and closing duties, printing sales reports
  • Kept bar presentable and well-stocked to meet customer needs
  • Used cash registers and credit card machines to cash out customers

Waitress

Harbour Grill Port Adriano
06.2012 - 10.2013
  • Presented guests with the menu, answered questions and made suggestions regarding food and beverage
  • Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times

Education

Riga State Gymnasium No 3
Riga, Latvia
06.2013

Professional Ballroom Dancing

Jurmala School of Art
Jurmala, Latvia
02.2011

Skills

  • Microsoft Office
  • Customer service
  • Teamwork
  • Organization
  • Accounting
  • Ability to work under pressure
  • Multi- tasking
  • Document management
  • Willingness to learn
  • Client needs assessment
  • Staff training
  • B driving license

Languages

Latvian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
German
Beginner (A1)

Timeline

Sales Agent, Listing Agent and Team Assistant

Kensington Finest Properties International, Southwest Mallorca, Spain
03.2019 - 09.2023

Store Manager

I Miss Sophie
06.2016 - 01.2019

Hostess

Nikki Beach
05.2016 - 06.2016

Bartender, Waitress

Ritzi Puerto Portals
03.2014 - 05.2016

Waitress

Harbour Grill Port Adriano
06.2012 - 10.2013

Riga State Gymnasium No 3

Professional Ballroom Dancing

Jurmala School of Art

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Eliza Lucava