Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Elisabet Montenegro-Romero

La Linea de la Concepcion

Summary

I am looking to take my career to the next level and make the jump from Hospitality to online Customer Service.
I have been in hospitality for 10 years now and although I genuinely enjoy my job, I recently was given the opportunity to work in Sports Betting and realized I want to explore this career more.

With 10 years of working for customer satisfaction and 3 years of managing/ supervising, I feel I'm ready for this next step.

I hope you will allow me the opportunity to explore this passion and that Kindred can be the company that helps me grow, personally and professionally.

Overview

13
13
years of professional experience

Work History

Supervisor

The Arena, Admiral Casino & O'Reilly's
Ocean Village, Gibraltar
01.2019 - Current
  • Resolving customer complaints in a timely manner while ensuring customer satisfaction.
  • Complying with company policies, objectives and communication goals.
  • Issuing bets to customers and handling payments/ assisting them with queries.
  • Leading a large team of staff during busy periods with hundreds of customers to tend to (and keeping calm in the process!)
  • Keeping up to date with regulatory training & courses regarding Casino, AML & overall company changes.
  • Solving difficult situations under immense pressure involving staff & customers.
  • Daily use of company computer to log stock, sales & more admin purposes.

Waitress & Bar Manager

Gourmet Grill, Spain & Gibraltar
01.2018 - 01.2019

Waitress & Bar Manager

La Bodeguiya
La Linea & Gibraltar
01.2015 - 01.2017

Waitress

Venta El Higueron y El Comedor De Enrique
La Linea
01.2013 - 01.2014

Waitress

El Rincon De Mis Abuelas
La Linea
01.2011 - 01.2013

Education

Secondary school – Instituto Virgen de la Esperanza

Skills

  • Leadership & Communication
  • Customer Satisfaction
  • Complaint Handling
  • Passion to succeed in my career
  • Care about a good working atmosphere
  • Peoples person
  • Flexible Schedule

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • Football
  • Fishing
  • Music
  • Hiking

References

References available upon request.

Timeline

Supervisor

The Arena, Admiral Casino & O'Reilly's
01.2019 - Current

Waitress & Bar Manager

Gourmet Grill, Spain & Gibraltar
01.2018 - 01.2019

Waitress & Bar Manager

La Bodeguiya
01.2015 - 01.2017

Waitress

Venta El Higueron y El Comedor De Enrique
01.2013 - 01.2014

Waitress

El Rincon De Mis Abuelas
01.2011 - 01.2013

Secondary school – Instituto Virgen de la Esperanza

Similar Profiles

CREATE PROFILE
Elisabet Montenegro-Romero