Elisa Zipeto
Barcelona,B
Summary
Social Media Manager & KAM with experience in social media management for companies and back office activities in the foreign sales area
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Account Manager
Tc Group Solutions
01.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Utilized data visualization tools to effectively communicate business insights.
Commercial Sales Specialist & Social Media Manager
PFB Srl
03.2022 - 12.2023
- Collaborated with internal teams to ensure efficient delivery of products and services to commercial clients.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Preparation of offers based on market research and sales projections, creation of orders and transport documents with the AS400 management software
- Supported management with annual budget and sales predictions to increase ROI
- Commercial negotiation and customer service providing users with information and support in relation to the company's products through all channels (telephone, e-mail, Whatsapp and Chat)
- Management of the company's social profiles (Instagram, Linkedin, Facebook, Twitter) & definition and programming of an editorial plan for creating content for social networks
- Creation of graphics for social media and the company using Photoshop, Canva, Indesign and Affinity, use of Brevo (Sendinblue) & Mburger for website, app and newsletter management
Junior Buyer
Angelica Fashion
10.2021 - 01.2022
- Built long-term supplier relationships with vendors to establish quality and competitive pricing
- Maintained complete documentation and records of all purchasing activities
- Collaborated with internal departments to better understand needs and determine purchasing requirements
- Maintained key item stock levels and wrote or expedited purchase orders
Marketing Assistent
Games Srl
10.2020 - 03.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Transformed corporate website and social media platforms to better engage customers and promote sales
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Education
Degree in Business administration and Management -
Marco Biagi University of Economics (UNIMORE)
Modena, Italy04.2021
High School Diploma -
ITIS Einaudi Correggio
07.2017
Skills
- Photoshop
- Canva
- Design
- Customer Experience
- Written communication
- Digital Marketing
- Social media optimization
- Affinity Photo
- Graphic Design
- Purchase orders
- Social media
- Offer preparation
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Advanced (C1)
French
Beginner (A1)
German
Beginner (A1)
Roles And Responsibilities
- Preparation of offers based on market research and sales projections, creation of orders and transport documents with the AS400 management software
- Researched and reported on business opportunities to increase market share
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies
- Supported management with annual budget and sales predictions to increase ROI
- Commercial negotiation and customer service providing users with information and support in relation to the company's products through all channels (telephone, e-mail, Whatsapp and Chat)
- After-sales support
- Management of the company's social profiles (Instagram, Linkedin, Facebook, Twitter) & definition and programming of an editorial plan for creating content for social networks
- Creation of graphics for social media and the company using Photoshop, Canva, Indesign and Affinity, use of Brevo (Sendinblue) & Mburger for website, app and newsletter management
- Built long-term supplier relationships with vendors to establish quality and competitive pricing
- Maintained complete documentation and records of all purchasing activities
- Collaborated with internal departments to better understand needs and determine purchasing requirements
- Maintained key item stock levels and wrote or expedited purchase orders
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Transformed corporate website and social media platforms to better engage customers and promote sales
Personal Information
Title: Commercial Sales Specialist & Social Media Manager
Certification
- Course of Strategic Brand Fashion Management at Professional Datagest, Bologna- February-April 2024
Timeline
Key Account Manager
Tc Group Solutions
01.2024 - Current
Commercial Sales Specialist & Social Media Manager
PFB Srl
03.2022 - 12.2023
Junior Buyer
Angelica Fashion
10.2021 - 01.2022
Marketing Assistent
Games Srl
10.2020 - 03.2021
Degree in Business administration and Management -
Marco Biagi University of Economics (UNIMORE)
High School Diploma -
ITIS Einaudi Correggio
- Course of Strategic Brand Fashion Management at Professional Datagest, Bologna- February-April 2024
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