Elisa Vázquez
Madrid
Summary
25 Years of experience in the Telco sector, working in technical, support, and integration roles, as well as strategic positions involving management. My career has been marked by the ability to adapt to different environments, technologies, and customer needs, especially in complex, high-impact international projects highlighting my deep experience in Video/TV technical support leadership.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Delivery Project Manager at Deutsche Telekom TV
EPAM
06.2024 - Current
- Responsible for the delivery planning for TV app releases on different devices and coordinating deployment across various European countries.
- Developed project management skills, organizing timelines, and acting as a facilitator to achieve goals across different teams.
Technical Account Manager at WBD/Max
EPAM
10.2023 - 05.2024
- Managed the coordination and sign-off of technical agreements with 160+ European partners for the HBO Max to Max app migration, driving requirements, UAT testing, and production launches.
- Gained expertise in strategic management and technical negotiations and collaborating with commercial teams.
Technical Support Coordinator at HBO Spain
EPAM
01.2019 - 09.2023
- Delivered level 2 technical support for B2C and B2B incidents, acting as the primary technical PoC for partners like Vodafone Spain and others across Europe, while coordinating resolutions with internal engineering teams and vendors.
- Specialized in partner aggregation systems (Java Web Services), driving process improvement, international team coordination, and handling advanced functionalities such as authentication and authorization.
Video Support/Integration Coordinator
Nokia
01.2016 - 12.2018
- Established the L3 support role within the Video Recording Manager development team, designing incident management workflows in Jira, handling high-complexity functional and non-functional issues, and creating installation manuals and troubleshooting guides.
- Developed strategic technical support and management skills by optimizing processes, organizing L3 support schedules, and ensuring efficient resolution of complex technical incidents.
Intelligent Network Engineer - Mobile Networks
Nokia
07.2000 - 12.2015
- Held diverse roles in software development (Java), QA, systems engineering, and customer integration, participating in all phases of the software development lifecycle and managing end-to-end projects in a multinational environment, collaborating with European mobile operators and enhancing teamwork and cross-cultural communication skills
Education
PostGraduate Certificate - Internet Learning Environment
OULU POLYTECHNIC- INSTITUTE OF TECHNOLOGY
Oulu, Finland05.2000
Master's Degree - Telecommunications Engineering
UNIVERSITY OF VIGO- Technical School of Telecommunication Engineering
Vigo, Pontevedra12.1999
Skills
- Effective Communication
- International Project Coordination
- Video/TV
- Level 2/3 Technical Support
- Project Coordination
- Coaching and Guidance
- Stakeholder Collaboration
- Agile Development Practices
Languages
English
Spanish
Certification
- AWS Cloud Practitioner Essentials, AWS - 2023
- Theory and Practice of Scrum, Nokia - 2018
- HP Application Managements Tool (ALM), Nokia- 2015
Timeline
Delivery Project Manager at Deutsche Telekom TV
EPAM
06.2024 - Current
Technical Account Manager at WBD/Max
EPAM
10.2023 - 05.2024
Technical Support Coordinator at HBO Spain
EPAM
01.2019 - 09.2023
Video Support/Integration Coordinator
Nokia
01.2016 - 12.2018
Intelligent Network Engineer - Mobile Networks
Nokia
07.2000 - 12.2015
PostGraduate Certificate - Internet Learning Environment
OULU POLYTECHNIC- INSTITUTE OF TECHNOLOGY
Master's Degree - Telecommunications Engineering
UNIVERSITY OF VIGO- Technical School of Telecommunication Engineering
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