Elisa Palazzi
Calahonda,Mijas
Profilo professionale
Graduate in Communication Science with strong motivation to grow professionally. I possess excellent organizational skills and quickly adapt to new work environments. I consider myself efficient, determined, and collaborative, thriving in teamwork settings. Highly adaptable and focused on achieving objectives, I am eager to contribute and develop my career in a company with long-term growth opportunities.
Panoramica
8
8
years of professional experience
Esperienza lavorativa
Receptionist
Miraflores Reception
Riviera
2025.06 - 2025.12
- Customer service and Quality care
- Problem-solving and incident resolution
- Welcoming guests and managing payments
- Front Desk Management
Hospitality Member
Vivi Holiday Homes
Calahonda, Málaga
2024.04 - 2025.06
- Vacation rental management
- Customer service and quality care
- Welcoming guests inside properties
- Problem-solving and incident resolution
Sales Assistant
Psyco Italia
Marbella, La Cañada, Málaga
2024.01 - 2024.04
- Personalized customer service, ensuring high-quality attention
- Restocking and rotating products on shelves as needed
- Store cleaning and maintenance of order at all times
- Management of payments, returns, and product exchanges
Marketing Employee
Webasto Thermo and Comfort Italy
Molinella, Bologna (Italia)
2022.01 - 2023.12
- Creation of communications for the various internal departments of the company
- Booth setup at trade fairs
- Content Creator and Social Media Manager
- Copywriting
Waitress
Pub Amadeus
Benvignante, Ferrara (Italia)
2022.01 - 2022.05
- Greeted and assisted customers, ensuring a friendly and welcoming environment
- Took and delivered orders accurately and efficiently
- Collaborated with kitchen and front-of-house staff to ensure smooth service
- Resolved customer complaints quickly and professionally
Responsible of Communication
Teatro Nuovo Ferrara
Ferrara, Ferrara (Italia)
2021.01 - 2021.12
- Reception and customer service, providing information about the venue and event logistics
- Planning and supervision of meetings, conferences, and industry events
- Management of cancellations, refunds, and ticket modifications
- Supporting the administrative team with general office tasks
Redactor
Minerva Soluzioni Editoriali
Minerbio, Bologna (Italia)
2020.04 - 2020.12
- Supervision of editorial phases to ensure the correct execution of the entire process
- Organization and participation in editorial presentations, events, and industry gatherings
- Use of InDesign for text editing
Secretary
Medical Study Dr Palazzi
Molinella, Bologna (Italia)
2018.01 - 2020.01
- Patient reception, collection and recording of personal data
- Appointment scheduling and calendar management
- Cataloging of paper and digital documentation
Istruzione
Bachelor - Communication Science and Technology: Communication and Marketing
University of Ferrara
Ferrara (Italia)10.2020
High School - Classical Studies
Istituto Giordano Bruno
Budrio06.2015
E-commerce & Dropshipping Specialist - Marketing and Sales
AG Academy
Bologna2026-02
Microsoft Excel Expert - Microsoft Office
Udemy Academy
Bologna2022-01
Competenze
- Excellent knowledge of the Microsoft Office suite
- Digital Marketing Savvy
- Excellent knowledge of Canva and Shopify
- Team Leadership & Collaboration
- Customer-Centric Mindset
- Strong Communication Skills
LANGUAGES
Italian - Native
English - C1
Spanish - B2
French - A2
Hobby e interessi
Horseback riding: I’ve been practicing this sport for several years I love taking care of the horse and building a relationship based on trust, Swimming: I’ve always loved the water since I was little The feeling of freedom I experience when I swim can’t be put into words, Reading: I love reading books of different genres that manage to captivate me
Disclaimer
I authorize the processing of my personal data in accordance with Organic Law 3/2018 of December 5.
Cronologia
Receptionist
Miraflores Reception
2025.06 - 2025.12
Hospitality Member
Vivi Holiday Homes
2024.04 - 2025.06
Sales Assistant
Psyco Italia
2024.01 - 2024.04
Waitress
Pub Amadeus
2022.01 - 2022.05
Marketing Employee
Webasto Thermo and Comfort Italy
2022.01 - 2023.12
Responsible of Communication
Teatro Nuovo Ferrara
2021.01 - 2021.12
Redactor
Minerva Soluzioni Editoriali
2020.04 - 2020.12
Secretary
Medical Study Dr Palazzi
2018.01 - 2020.01
Bachelor - Communication Science and Technology: Communication and Marketing
University of Ferrara
High School - Classical Studies
Istituto Giordano Bruno
E-commerce & Dropshipping Specialist - Marketing and Sales
AG Academy
Microsoft Excel Expert - Microsoft Office
Udemy Academy