Elisa Martínez Linares

-Identification of specific customer needs and objectives.

-Participate in project coordination and follow-up meetings.

-Monitoring of tasks and compliance with deadlines.

-Initial platform configuration according to customer requirements, permissions and user roles.

-Customizing user interfaces and workflows.

-Configuration of business rules and process automation.

-Integration module Talent

-Collaboration with development teams to define and configure integrations.

-Integration tests to ensure smooth operation between applications.

-Planning and execution of data migration from legacy systems to SAP SuccessFactors.

-Data mapping and ensuring the integrity of information during the migration process.

-Post-implementation support and follow-up to ensure a successful transition.

-Validation and verification of the migrated data to ensure its accuracy and completeness

-Responsible for analysis, advisory services, specification and complex problem solving within the SAP area.

-Lead and assist in SAP design sessions or blueprint workshops.

-Develop, test, and deploy code into the appropriate environment.

-Work with team members on SAP Basis related tasks around performance monitoring, performance tuning, test automation and others.

-Provide guidance to the businesses on the appropriate use of the SAP system.

-Assist in system implementation activities of data migration and training.

-Take and analysis of requirements, proposal for a solution maximizing the standard SAP functionalities.

-Execution of detailed design and configuration tasks for new developments and integrations with other systems.

-Preparation of training materials and provision of training to key users

-Preparation, implementation and documentation of the integrated unit testing plan.

-Support and guidance for key users in the UAT phase.

-Support, maintenance users, and other tasks related to an implementation of SAP HCM PY: Payroll.

-Taking requirements and identifying customer needs.

-Knowledge of the main HR business processes: personnel management, payroll and talent management

-Ability to analyse, problem-solve and communicate at functional and technical levels; Teamwork, customer orientation, results orientation and commitment.

-Daily support for new projects during implementation phases and monitoring hrx Exchange system.

-Reporting issues and defects between SSFF, WORKDAY and SAP.

-Training sessions with client and Operations team to improve their knowledge in Exchange.

-Detect errors during implementation phase to find the solution before go live.

-Solve lasting customer problems.

-Retain the customer and create a strategy to help increase the customer profits.

-Improve customer service experience, create engaged customers and facilitate organic growth.

-Take responsibility for customers' problems and bring a monitoring of these problems until their resolution

-Effectively and efficiently manage reserves in order to obtain the higher occupancy rate while meeting the expectations of the customers.

-Process and prepare documentation and create appropriate information for provide it to the right departments.

-New staff training.

-Ensure smooth communication between different departments to ensure optimized customer service

-Managed a team of office staff, providing training and support to ensure smooth daily operations.

-Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.

-Oversaw budget management by tracking expenses, identifying cost

-Saving opportunities, and providing financial reports to senior leadership.

-Strict control of suppliers, in terms of quality, price and deadlines