Elisa Martinez Linares

• Prepare and deliver demonstrations/presentations in support of new requirements.
• Create detailed design, architecture and process artifacts and implement the deployment plan.
• Responsible for analysis, advisory services, specification and complex problem solving within the SAP area.
• Lead and assist in SAP design sessions or blueprint workshops.
• Develop, test, and deploy code into the appropriate environment.
• Work with team members on SAP Basis related tasks around performance monitoring, performance tuning, test automation and others.
• Provide guidance to the businesses on the appropriate use of the SAP system.
• Assist in system implementation activities of data migration and training.

• Participate in the development of the application following the standard methodology defined according to corporate standards (ePIM, Work Package, Tracking tool)

• Implement the solution in different environments (development, testing and production)
• Solve complex problems related to the technical environment

• Monitor the definition of the necessary data structures, based on data model as well as application flow diagrams, ensuring they meet customer requirements

• Daily support for new projects during implementation phases and monitoring hrx Exchange system.

• Reporting issues and defects between SSFF, WORKDAY and SAP

• Training sessions with client and Operations team to improve their knowledge in Exchange.

• Detect errors during implementation phase to find the solution before go live.

• Solve lasting customer problems.
  • Retain the customer and create a strategy to help increase the customer profits.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take responsibility for customers' problems and bring a monitoring of these problems until their resolution

• Effectively and efficiently manage reserves in order to obtain the higher occupancy rate while meeting the expectations of the customers.
  • Process and prepare documentation and create appropriate information for
  provide it to the right departments.
  • New staff training.
  • Ensure smooth communication between different departments to ensure optimized customer service

• Strict control of suppliers, in terms of quality, price and deadlines

• Managed a team of office staff, providing training and support to ensure smooth daily operations.
• Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
• Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.