Elena Del Carmen Urbani

I support the company's key accounts and agents. I also act as a point of contact for Portwest customers.

I was in charge of drafting and developing the brewery production and hospitality processes.

I coordinated the integration of a new billing and warehouse management software platform.

I'm responsible for the company's compliance, managing HACCP, Workplace Hazard and Data Protection policies.

I was responsible for the drafting and supervision of workflows and processes complying with Quality & Compliance assurance requirements.

I managed the training area, drafting documentation and teaching online and on-site.

I was responsible for customer service and back-office operations, managing a team of 19 people.

I worked in the analysis and drafting of the procedures and workflows of all the business units of the company.

I worked closely with internal and external Compliance and Audit teams.

I created the Contact Centre structure from scratch, hired staff, designed and implemented workflows, procedures and systems.