Summary
Overview
Work History
Education
Skills
Studies
Remote Job Experience
Languages
Timeline
Generic
ELENA MAURI

ELENA MAURI

Barcelona

Summary

Native italian, I speak english, spanish and french.

I am looking for a new position in an international environment and in contact with customers.

Good knowledge of Microsoft Office, Sap.

Overview

13
13
years of professional experience

Work History

OFFICE MANAGER

Wimpen
Yaiza - Lanzarote
06.2021 - 12.2023
  • Collaborate with housekeeping, maintenance, and various departments to ensure seamless guest experiences and expedite the resolution of issues or concerns
  • Conduct regular customer service skills training sessions, reservation system familiarization, and proper handling of guest inquiries and complaints for front desk staff
  • Fluency in multiple languages, including Italian, English, Spanish, and French, to effectively engage with international clients and deliver exceptional customer service
  • Assist in the management of front desk operations by warmly welcoming visitors, promptly addressing phone calls, and efficiently directing inquiries to the appropriate personnel, resulting in increased operational efficiency and client satisfaction
  • Show strong organizational and multitasking abilities to coordinate appointments, maintain schedules, and ensure the timely completion of administrative tasks, facilitating smooth office operations
  • Foster a positive working environment and contributed to a cohesive team dynamic by cultivating professional relationships with clients.

5* HOTEL RECEPTIONIST

Dream Place Hotels
01.2014 - 07.2021
  • Provide exceptional customer service by greeting and welcoming guests, ensuring a positive first impression and delivering personalized assistance throughout their stay
  • Guest check-ins and checkouts using a computerized reservation system, maintaining accurate records and coordinating room assignments
  • Respond promptly to guest inquiries and requests, resolving issues and ensuring complete guest satisfaction while adhering to the hotel's policies and procedures
  • Collaborate with various departments, such as housekeeping and concierge, to ensure seamless guest experiences, coordinating special requests and maintaining an organized and efficient front desk operation.

CREDIT COLLECTOR Customer Service

Warnac (Kalvin Klein)
03.2011 - 03.2014
  • Develop and maintained relationships with italian and british clients, negotiating payment plans and resolving payment disputes
  • Conduct regular performance evaluations of credit collectors, providing feedback and coaching to improve productivity and ensure adherence to company policies and procedures
  • Collaborate with cross-functional teams to streamline credit collection processes, implementing automated systems
  • Successfully negotiate and collected outstanding delinquent accounts
  • Utilize strong communication skills to establish positive relationships with clients, effectively resolving payment disputes and providing exceptional customer service
  • Implement efficient payment reminder systems, reducing the number of overdue accounts by 30%.

Education

INTERPRETER - LANGUAGES

SSIT
Florence

Skills

  • Time management Profesional
  • Communication skills Profesional
  • Microsoft Office proficiency
  • Organizational skills Profesional
  • Multilingual proficiency Profesional
  • Customer service excellence
  • Strong communication skills
  • Proficient in office software

Studies

  • INTERPRETER AND TRANSLATOR, ENGLISH - ITALIAN, SSIT, 06/2007
  • DELE C2 - SPANISH, INSTITUTO CERVANTES, 05/2022

Remote Job Experience

  • Organized
  • Efficient
  • Team Player
  • Experienced
  • Bilingual
  • Effective
  • Adaptable
  • Bilingual proficiency
  • Cultural knowledge
  • Classroom management
  • Communication skills
  • Curriculum development
  • Interpersonal relationships

Languages

  • ENGLISH
  • SPANISH
  • ITALIAN
  • FRENCH

Timeline

OFFICE MANAGER

Wimpen
06.2021 - 12.2023

5* HOTEL RECEPTIONIST

Dream Place Hotels
01.2014 - 07.2021

CREDIT COLLECTOR Customer Service

Warnac (Kalvin Klein)
03.2011 - 03.2014

INTERPRETER - LANGUAGES

SSIT

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ELENA MAURI