Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Elena De La Fuente Abellan

Elena De La Fuente Abellan

Cartagena

Summary

I consider myself to be hard working, considerate and organized. Quick leaner and enthusiastic about new challenges. Always persevere to get the best results and able to work under pressure.
I work well independently and as part of the team.
Highly proactive worker with more than 13 years of experience in restaurants and years of experience in team leadership in restaurants and hospitality industries. Background includes sales, management and front and back of house operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Reception Assistant Manager

Cartagena Spain Apartments
09.2023 - Current

    • Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
    • Enhanced team communication by conducting regular staff meetings and providing constructive feedback to the team.
    • Increased revenue through upselling Company services and amenities, promoting special offers, and encouraging repeat bookings.
    • Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
    • Enhanced client satisfaction by providing timely and accurate redemption processing services.
    • Provided exceptional customer service, addressing client inquiries regarding redemption policies and procedures.
    • Coordinated with internal teams to ensure apartments are ready on time.
    • Organize the next day with the new entries, the apartments with no reservation and those that need to be clean.
    • Send report to admin and cleaning team for next day .
    • Control and organize parking spaces.
    • Create access codes on the electronic locks by remote control.
    • Updating guess request and reservations on pulse, Airbnb, emails and website .

RECEPCIONIST MANAGER/ CATERING AND SERVICE MANAGER

ALAMEDA
08.2021 - 08.2023
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Developed unique events and special promotions to drive sales.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Purchased food and cultivated strong vendor relationships.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected payments, processed transactions and updated relevant records.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for High standard restaurant with social relevancy and intentionality.

General Manager

GBG GRANADA
11.2018 - 08.2021
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set clear expectations and created positive working environment for employees.
  • Planned and directed staff training and performance evaluations.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.

Assistant Reception Manager

Jamie´s Italian
06.2016 - 03.2018
  • Welcomed all customers with friendly greeting, answered general questions.
  • Resolved customer problems and complaints.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Created fun team building activities to engage staff in upselling to meet revenue targets.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service..
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Answered customer questions about hours, seating and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.

Assistant - General Manager

La Tasca
01.2015 - 06.2016
  • Carried out day-day-day duties accurately and efficiently.
  • Carefully interviewed, selected, trained and supervised staff.
  • Organised special events, including receptions, promotions and corporate lunches.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Planned and directed staff training and performance evaluations.
  • Onboarded new employees, including training and new hire documentation.
  • Supported all kitchen operations when chef was absent.
  • Implement cost effective recruitment solutions that build customer focused and dedicated teams to meet the business needs.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Reduced labour costs whilst maintaining excellent service and profit levels.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Assistant - General Manager

La Tasca Restaurants
08.2012 - 01.2015
  • Reduced labour costs whilst maintaining excellent service and profit levels.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in upselling to meet revenue targets.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organised special events in the restaurant, including receptions, promotions and corporate lunches.
  • Manage and resolve team member performance issues through the performance management process.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Managed and completed paperwork and overall office administration operations.
  • Attended to office operations and required paperwork.
  • Cross-trained existing employees to maximize team agility and performance.

General Manager

Foster's Hollywood - Murcia
06.2005 - 06.2011
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
  • Created fun team building activities to engage staff in upselling to meet revenue targets.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Education

High School Diploma -

IES SAN ISIDORO
MURCIA

Skills

  • Planning and organizational
  • Strong work ethic
  • Passion for customer satisfaction
  • Dynamic, friendly hostess
  • Guest relations professional
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • High energy
  • Training and Onboarding
  • Attention to Detail

Certification

Food allergies level 1 and 2
Work in food service management and restaurant module
Hospitality Health & Safety module
Food & safety module
Customer services module
Sales module

Complaints module
Coffee, cocktails, wine modules

Management module

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Reception Assistant Manager

Cartagena Spain Apartments
09.2023 - Current

RECEPCIONIST MANAGER/ CATERING AND SERVICE MANAGER

ALAMEDA
08.2021 - 08.2023

General Manager

GBG GRANADA
11.2018 - 08.2021

Assistant Reception Manager

Jamie´s Italian
06.2016 - 03.2018

Assistant - General Manager

La Tasca
01.2015 - 06.2016

Assistant - General Manager

La Tasca Restaurants
08.2012 - 01.2015

General Manager

Foster's Hollywood - Murcia
06.2005 - 06.2011

High School Diploma -

IES SAN ISIDORO

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Elena De La Fuente Abellan