Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Eduardo Palomo Rodríguez

Summary

Working at CSS in the Data and AI Microsoft team, I started as a contractor in May 2022 and became a full-time employee in December 2022. Our team, CADU, works with top-tier S&P 500 Microsoft customers on Azure Big Data and AI technologies. My role involves addressing complex issues across various Azure areas, requiring a broad technical understanding.

Bachelor's degree in Computer Science from UOC University in Barcelona and multiple Microsoft certifications (AZ-305, DP-203 included), Strong foundation and hands-on experience in AI and Big Data technologies.

Focusing on enhancing leadership and relationship management skills, enjoying communication and collaboration with internal teams and clients. I have a strong interest in artificial intelligence and its potential to have a big impact in the world.

Driven by learning opportunities and challenges, which I enjoy the most.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Microsoft Technical Trainer Workshop

Microsoft
05.2024 - 05.2024

Attended CSS Technical Trainer Workshop. I understood the importance of ROPES model and learned the principles of Microsoft teaching, as the importance of a skill based training and facilitating the engagement of participants, focusing on practical and measurable objectives.

Support Escalation Engineer

Microsoft
03.2024 - Current

Managing complex political escalations, delivering technical sessions, reviewing cases, mentoring and working closely with Product Team to resolve complex issues.

Overall improvements in Quality, Speed of Resolution, and Responsiveness are evident in our metrics, with a Customer Satisfaction (CSAT) score of 4.80, an increase of 18 points, a Days to Close (DTC) of 25.87 days, a reduction of 1 day, and a Critical Situation IR rate of 99.1%, up by 6%. Additionally, the sustained focus on case wellness has led to a steady decline in Customer-Pain-Time, notably achieving 0% DSAT for Fabric from GA through FY YTD.

Azure Big Data Support Engineer

Microsoft
05.2022 - Current

Working in TADU and CADU with S500 customers.


Customer Aligned Engineer of ABN AMRO bank company.

AI Educational Engineer

Saturdays.AI
02.2020 - 03.2022

Team member performing educational tasks related to AI, SEO optimization of AI articles and creation of Pandas and Numpy Data Analytics courses for young students.

Education

Bachelor's degree, Computer Science -

Universitat Oberta de Catalunya
01.2024

Skills

  • MCT and CSS Technical Trainer completed
  • Red Hat Enterprise Linux (RHEL)
  • Solution Architecture
  • Git
  • Java
  • Python
  • Azure Data Factory
  • Azure OpenAI
  • Azure Synapse
  • Azure Fabric
  • Microsoft Azure

Certification

  • Microsoft Certified: Azure Data Fundamentals - Microsoft, 01/01/23, 01/01/24
  • Microsoft Certified: Azure Data Engineer Associate - Microsoft, 07/01/23, 07/01/24
  • Microsoft Certified: Azure Fundamentals - Microsoft, 07/01/23, 07/01/24
  • Microsoft Certified: Azure Administrator Associate - Microsoft, 07/01/23, 07/01/24
  • Microsoft Certified: Azure Solutions Architect Expert - Microsoft, 07/01/23, 07/01/24
  • EFSET English Certificate 82/100 C2 Proficient - EF Standard English Test (EF SET), 08/01/23, 08/01/26
  • CompTIA Linux+ ce Certification - CompTIA, 08/01/23, 08/01/26
  • Kepner-Tregoe Problem Solver - Microsoft, 01/01/23, 01/01/25
  • Microsoft Certified: Azure Security Engineer Associate - Microsoft, 04/01/24, 04/01/25

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)

Timeline

Microsoft Technical Trainer Workshop

Microsoft
05.2024 - 05.2024

Support Escalation Engineer

Microsoft
03.2024 - Current

Azure Big Data Support Engineer

Microsoft
05.2022 - Current

AI Educational Engineer

Saturdays.AI
02.2020 - 03.2022

Bachelor's degree, Computer Science -

Universitat Oberta de Catalunya
Eduardo Palomo Rodríguez