Edgardo Martinez Aguilar
Salamanca,Madrid
Resumen profesional
Passionate about Human Rights, Finances, organizing and the well being financially of nonprofit organizations as well as the private sector, and with knowledge in the hotel industry, both in reception and in room reservation management
Datos destacados
19
19
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Experiencia
Front Desk Agent
Arcadian Hotel Brookline
Brookline, Massachusetts
09.2022 - 11.2025
- Coordination of groups and events, ensuring their smooth execution.
- Preparation of daily reports on occupancy, rates, and customer feedback.
- Advice on transportation, events, shows, and local attractions.
- Management of daily guest check-in and check-out, key handover, and room information.
Case Manager
Action for Boston Community Development
Boston, Massachusetts
01.2022 - 08.2025
- Provide help to users in different programs
- Help the community
- Support in different social service activities
- Receive and distribute different donations
Technician I
Ombudsman for the Defense of Human Rights (PDDH)
01.2017 - 12.2021
- Write down all memorandums to solicit funds and grants
- All correspondence designated to the AG to solicit purchases
- Controlled the money that was given to the institution to buy rations, hire services, and buy equipment.
- Controlled the annual budget of the organization in order not surpass the budget.
- When necessary processed the purchases and wrote down the contracts for such purchases.
- Supervises the other employees purchased processes.
Reservations Department
AGRISAL HOTELES
01.2009 - 12.2016
- Booked rooms for guest
- Create an optimal Guest Experience without any reservation issues or complications.
- Be an ambassador for entrainment and guest experience.
- Was available to solve any emergency any guest had.
- Work with the team to get guests into their desired levels of accommodations
Call Center
SYKES EL SALVADOR LTDA
01.2008 - 12.2009
- Made sales for U.S. residents and other foreign countries such like in the E.U
- Made room reservations
- Made customer experience invaluable and unique
- Took calls from around the globe to give guests a full and magical experience.
Operator Agent
ATENTO EL SALVADOR
01.2007 - 12.2008
- Made credit card sales
- Made life insure sales as well.
- Took care of customer care needs so customers were happy
Formación
Business - Public Administration
Universidad Politécnica de El Salvador
01.2019 - Actual
Business - A year of Business Administration
Universidad de El Salvador
High School - Accounting
Colegio Cultural Italiano
English intensive Course
Universidad de El Salvador
English course level intermediate to advanced
National English Center
Seminars: Customer Care, Effective time management
Cámara de Comercio e Industria de El Salvador
Enfatiza tus habilidades clave
- Windows Office
- Mac IOs
- Opera System
- Adobe Suite
- Good to work under pressure
- Friendly
- Hard worker
- Leadership
- Detail oriented
- Proactive
- Good communication skills
- Team Work
- Reservations management
Personal References
- Lais A.M. Fortaleza, Major Gift Officer for Oxfam America, 617-952-3582, lais.fortaleza@oxfam.org
- Carlos Mata, Businessman – Construction, 781-492-1540
- Mariana Salerno, Property Manager for Newman Properties, 617-631-2557, mariana@newmanprops.com
- Avelino Chicas, El Salvador Consul
- Lic. Ines de Villatoro, Jefe de area de Reservaciones Agrisal Hoteles, 7737-0451
- Pastor Pablo Caballero, Pastor Iglesia de Jesucristo, 7704-6276
- Lic. Tatiana de Villalobos, Asesora de ventas para Jardines del Recuerdo, 7165-1282
Diplomas
- English language, certificate TOECL obtained in 2007.
- Certification about Human Right.
- Diploma of education about Inmigration Services
Cronología
Front Desk Agent
Arcadian Hotel Brookline
09.2022 - 11.2025
Case Manager
Action for Boston Community Development
01.2022 - 08.2025
Business - Public Administration
Universidad Politécnica de El Salvador
01.2019 - Actual
Technician I
Ombudsman for the Defense of Human Rights (PDDH)
01.2017 - 12.2021
Reservations Department
AGRISAL HOTELES
01.2009 - 12.2016
Call Center
SYKES EL SALVADOR LTDA
01.2008 - 12.2009
Operator Agent
ATENTO EL SALVADOR
01.2007 - 12.2008
Business - A year of Business Administration
Universidad de El Salvador
English intensive Course
Universidad de El Salvador
English course level intermediate to advanced
National English Center
Seminars: Customer Care, Effective time management
Cámara de Comercio e Industria de El Salvador
High School - Accounting
Colegio Cultural Italiano