Eda Nur Erdem
Summary
Dynamic E-commerce Specialist with extensive experience in managing online marketplaces like eBay, AliExpress, Wish, Amazon and website platforms like WooCommerce, Shopify, as well as comprehensive experience in online marketplace management and website operations. Skilled in customer relationship management, product content development, SEO optimization, post-sales order tracking, and customer communication. Proficient in using platforms like Shopify, Ticimax, Ideasoft, T-Soft, and WordPress, and managing sales and marketplace channels including Amazon, Aliexpress, Hepsiburada, Trendyol, Çiçeksepeti, and N11. Familiar with SQL and HTML, focused on enhancing marketplace integrations and product transfers. Committed to improving website performance, preparing sales reports, optimizing user engagement, and providing accurate sales reports through strategic analysis and reporting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-commerce and Marketplace Manager
Zip Grips
08.2023 - Current
- Manage international markets for a company specializing in gun grips.
- Oversee customer relations, product content, and SEO optimization across various platforms.
- Responsible for website management, marketplace management, post-order tracking, marketing strategies, B2B sales, and social media management.
- Ensure accurate product listing and transfer on marketplaces and websites.
- Prepare detailed sales reports and continuously improve marketplace strategies.
- Develop skills in SQL and HTML, focusing on marketplace integrations and live reporting.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Self-employed Entrepreneur
Self Employed
05.2020 - 12.2023
- Expanded own stores on AliExpress and maximized sales and revenue growth.
- Independently created and launched a personal e-commerce website.
Freelance E-commerce Consultant
Self-employed
11.2022 - 08.2023
- Increased online sales by developing and implementing effective e-commerce strategies.
- Optimized product listings for better search engine visibility through keyword research and on-page optimization.
- Provided website management support to various companies.
- Specialized in freelance website design and development.
- Brief experience in the gaming industry, managing social media, game and asset listings, and SEO optimization.
E-commerce Specialist
AnalyticaHouse
03.2021 - 11.2022
- Managed customer stores on various domestic and international marketplaces.
- Developed strategies, conducted competitor research, and optimized pricing.
- Provided comprehensive reporting to track store performance and identify growth opportunities.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
Education
Master of Science - Computer Science
University of Economics And Human Sciences
Warsaw, PolandBachelor of Science - Psychology
Middle East Technical University
Ankara, Turkey07.2020
Skills
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Sales Management
- Organizational Skills
- Microsoft Office
- Adobe Illustrator
- HTML/CSS
- Data Studio
- SPSS, Google Analytics
- SQL
- Marketplace Management
- Website Optimization
- Pricing Strategy
- Sales Strategy Development
- Customer Order Management
Certification
- Fundamentals of Digital Marketing - Google Academy
- Google Analytics for Beginners - Google Academy
- Foundations of Digital Marketing and E-commerce - Google Career Certificates
- SQL for Data Science - University of California, Davis
- Learn HTML and CSS - Scrimba
Languages
English
Advanced (C1)
Spanish
Beginner (A1)
Turkish
Bilingual or Proficient (C2)
Timeline
E-commerce and Marketplace Manager
Zip Grips
08.2023 - Current
Freelance E-commerce Consultant
Self-employed
11.2022 - 08.2023
E-commerce Specialist
AnalyticaHouse
03.2021 - 11.2022
Self-employed Entrepreneur
Self Employed
05.2020 - 12.2023
Master of Science - Computer Science
University of Economics And Human Sciences
Bachelor of Science - Psychology
Middle East Technical University
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