Dylan Viader Montoliu

• Role Overview
  Founding member of the European commercial team responsible for building Trivelta’s international operator portfolio from the ground up, focusing on regulated and emerging markets across Africa, Europe, and LATAM.

Key Responsibilities & Achievements

• Led full-cycle enterprise sales (prospecting → negotiation → contract execution) for turnkey sportsbook & casino solutions
• Developed and closed high-value B2B platform agreements with operators in regulated and grey markets
• Structured commercial models (commitment fees, rev-share alternatives, hybrid models) tailored to operator maturity and jurisdiction
• Advised land-based casinos on digital transition strategy and online market expansion
• Managed C-level stakeholder relationships (CEOs, COOs, Heads of Product & Compliance)
• Built and scaled Trivelta’s commercial presence in new jurisdictions
• Represented the company at global industry events (ICE, SBC, regional gaming summits)
• Drove consultative sales approach focusing on long-term margin sustainability vs aggressive rev-share models
• Negotiated contracts averaging €360k–€500k in annual value

Core Skills Demonstrated

• Enterprise B2B Sales (iGaming Infrastructure)
• Commercial Structuring & Negotiation
• Multi-Jurisdiction Regulatory Awareness
• Revenue Forecasting & Pipeline Ownership
• Cross-Functional Coordination (Product, Risk, Compliance)

Commercial Skills Demonstrated

Global fintech platform providing multi-currency accounts, FX risk management solutions, crypto access and payment infrastructure for SMEs.

• Role Overview

Managed a portfolio of SMB clients, advising on treasury optimisation, FX exposure management, and payment infrastructure solutions across multiple industries.

Key Responsibilities & Achievements

• Led full-cycle sales of FX products including spot and forward contracts to mitigate currency volatility risk
• Advised SME founders and finance leads on treasury structuring and cross-border liquidity management
• Sold crypto access solutions for treasury diversification and transactional use cases
• Delivered tailored FX hedging strategies aligned with client cash-flow cycles
• Drove adoption of Revolut Business payment stack (POS, merchant acquiring, multi-currency IBAN accounts)
• Consistently exceeded revenue and product penetration targets
• Managed pipeline forecasting and quarterly revenue projections
• Conducted risk-based consultative sales discussions with CFOs and business owners
• Treasury & FX Advisory
• Financial Risk Management Selling
• Structured Product Sales (Forwards & Spot)
• Multi-Product Cross-Selling
• Portfolio Revenue Growth
• Pipeline & Forecast Management
• C-Level / Founder-Level Negotiation
• Data-Driven Sales

Leadership & Operational Skills Demonstrated

• Role Overview

Led consulting and support operations while playing a key role in the go-to-market execution for Spain. Responsible for operational structure, team performance, and scalable service delivery.

Key Responsibilities & Achievements

• Managed and structured a team of consultants and customer support specialists
• Implemented operational workflows to ensure smooth onboarding and client retention
• Oversaw hiring, performance reviews, promotions, terminations, and contract renewals
• Contributed to the Go-To-Market strategy for Spain, supporting local expansion
• Built internal KPIs and reporting frameworks to improve service efficiency
• Acted as escalation point for high-value client issues
• Coordinated between Sales, Product, and Support to align commercial promises with operational delivery
• Increased operational efficiency and reduced service bottlenecks during growth phase
• Team Management & Performance Leadership
• Hiring & Talent Development
• Market Expansion Execution
• Operational Process Design
• Client Retention Strategy
• Cross-Functional Alignment
• KPI Implementation & Reporting
• Conflict Resolution & Escalation Management

Role Overview

Led 1st and 2nd line customer support operations for a 24/7 team of 25+ agents in a highly regulated market environment, ensuring operational efficiency, regulatory compliance, and player safety.

Key Responsibilities & Achievements

• Managed and coached a 24/7 team of 25+ support agents across phone, chat, and email
• Oversaw daily communication traffic and escalations in a high-volume online gambling environment
• Acted as escalation point for complex player cases, fraud investigations, and sensitive complaints
• Monitored and enforced AML, Compliance, and Responsible Gaming (RG) procedures
• Initiated new internal processes to strengthen player safety and regulatory adherence
• Collaborated cross-functionally with Compliance, Payments, and Technical partners to resolve operational bottlenecks
• Led recruitment, onboarding, and structured training for new team members
• Developed and delivered communication training to improve verification awareness and fraud detection
• Ensured service levels and KPIs were consistently met in a regulated framework

• Customer Operations Leadership
• AML & Fraud Prevention Oversight
• Responsible Gaming & Compliance Awareness
• Escalation & Risk Management
• Process Optimisation
• 24/7 Workforce Coordination
• Coaching & Performance Management
• Zendesk & CRM Systems