Durdica Sabo

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Facilitated communications through management of inbound and outbound customer calls.
• Answered constant flow of customer calls with minimal wait times.
• Tracked customer service cases and updated service software with customer information.
• Processed customer service orders promptly to increase customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Contacted customers to return routine and general calls promptly.
• Responded to customer calls and emails to answer questions about products and services.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Strengthened communication skills through regular interactions with others.
• Identified issues, analyzed information and provided solutions to problems.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Delivered services to customer locations within specific timeframes.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Displayed very good communication and customer service skills.
• Exhibited good attendance, work habits, and willingness to learn job functions.
• Assisted driver with product or package deliveries to residential and commercial locations.
• Arranged packages on truck to achieve best use of storage space and to minimize damage.
• Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.

• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proven ability to develop and implement creative solutions to complex problems.

Responsible for 12 staff in Reservations and 2 staff in the Customer care department. Online Travel Agencies, Wholesale and Individual bookings. Controlling and checking overbooked hotels running the reports to see overbooked hotels and asking the staff to reconfirm all hotel rooms and closing the sales during the big Fair dates.  Reservations staff trained how to deal with book outs and calls on the spot with book outs and find how to make more money for the company even with the book outs as long the client is satisfied with the outcome. Better company revenue better “Fam trips” for the staff like Eurostar to Paris, Brussels. Conducted check-ins during busy periods and processed reservations while monitoring overbookings.  Contractor Croatia, Serbia, Slovenia, and London Aeriandi and Opera, programs. Maximized the income and revenue for rooms by implementing strategies and practices for management, marketing, and sales efforts.  Recognized and took special care of regular and VIP Guests, maintaining client base and encouraging repeat business.