Summary
Overview
Work History
Education
Skills
Websites
Causes
Languages
Certification
Interests
Work Preference
Timeline
Hi, I’m

Dulce Monteiro

IT Product Owner
Lisboa
Dulce Monteiro

Summary

Strong communication skills, high sense of responsibility and accountability, proactive, dynamic and autonomous.

Highly adaptable, used to international and cross-functional teams.

Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical and human challenges and implementing successful resolutions.

Product discovery oriented.

Overview

15
years of professional experience
5
Certifications

Work History

Santander Digital Services (by Polarising)

Product Owner | Agile - Scrum
1 2023 - Current

Job overview

High Scalability Product: Streaming Online Platform for Trading Financial Data (with a Data Integrity Check and Automatic Actions)


  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Owned and managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Managed a full remote multi-national team.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.

Santander Digital Services (by Polarising)

Business Analyst & Proxy Product Owner
09.2020 - 12.2022

Job overview

  • Product: Building up a Streaming Online Platform for Trading Financial Data (with a Data Integrity Check and Automatic Actions)
  • Performed gap analysis to identify areas of improvement.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Analyzed open orders, backlog, to help building a roadmap.
  • Developed high-quality documentation to support training efforts, helping, both users and team new members, to fully understand new systems and procedures.

Deutsche Bank (by Winning)

Business Analyst & Project Manager
10.2017 - 09.2019

Job overview

PERTH Project: Separation Project Deutsche Bank //Abanca - Clients Workstream Leader

  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis between existing systems and processes and the ones on destination bank, identifying all the areas needing mitigation and/or development plans.
  • Actively participated in cross workstream meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Developed and implemented data governance policies and procedures.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

BNP Paribas (by Aubay)

Functional Analyst
04.2016 - 09.2017

Job overview

  • Sourcing Engineering Projects
  • Streamlined business processes by conducting thorough requirements analysis and providing actionable recommendations.
  • Facilitated smooth system migrations by developing comprehensive transition plans and coordinating closely with all relevant parties throughout each phase of the project lifecycle.
  • Improved system efficiency by identifying and resolving functional discrepancies in software applications.
  • Reduced system errors, conducting rigorous testing and debugging of application features.
  • Managed project priorities effectively, balancing multiple tasks to achieve desired outcomes on time and within budget constraints.
  • Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
  • Examined source data to issue recommendations for change.

Metacase

Functional/Business Analyst
05.2010 - 03.2016

Job overview

Treasury and cash-flow management software requirements definition and implementation.

  • Collaborated with stakeholders to define project objectives and criteria.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Premivalor

Consultant (Trainee)
09.2009 - 04.2010

Job overview

  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Provided administrative support during client meetings, taking notes and coordinating follow-up actions as necessary.
  • Assisted senior consultants in developing strategies for business growth and increased profitability.
  • Monitored progress against project milestones regularly, adjusting as needed to ensure timely delivery of results.
  • Supported the development of detailed project plans, outlining objectives, timelines, and resources required for successful completion.
  • Provided valuable insights through comprehensive data analysis, leading to improved strategic planning.
  • Actively contributed ideas during brainstorming sessions which led to innovative approaches towards problemsolving.
  • Maintained organized records of all project documentation for easy reference and future use.
  • Presented findings effectively to both internal stakeholders and external clients, ensuring clear understanding of project outcomes.
  • Assisted in creating compelling proposals that successfully attracted new business opportunities.
  • Managed project tasks efficiently to meet deadlines without compromising quality or accuracy of work.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.

Education

UTL - ISCSP

Degree in Management and Public Administration

University Overview

Skills

Agile

Causes

Causes

Volunteering as the Communication Manager for União Zoófila since 2022Responsibilities:

  • Internal and External Communication strategy and execution;
  • Social Media Manager;
  • Volunteer Social Media team management;
  • Content creator.

Before taking over the Communication and Social Media management, I was already a volunteer at the União Zoófila animal shelter since 2011.União Zoófila is one of the oldest and biggest animals shelters and Animal Welfare NGO in Portugal.

Languages

PT - Native
ES - Bilingual
ENG - Advanced

Certification

Certified Scrum Product Owner, Scrum Alliance

Interests

Politics

Human Rights

Animal Rights

Environment

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveFlexible work hoursWork from home optionPaid time off

Timeline

Introdução à Segurança da Informação Classificada, NAU

02-2024

Flight Levels Systems Architecture, Flight Levels Academy

06-2023

Product Manager Foundations,United Latino Students Association

05-2023
Business Analyst & Proxy Product Owner
Santander Digital Services (by Polarising)
09.2020 - 12.2022

Certified Scrum Product Owner, Scrum Alliance

03-2020

Métcricas Ágeis, Nower

03-2020
Business Analyst & Project Manager
Deutsche Bank (by Winning)
10.2017 - 09.2019
Functional Analyst
BNP Paribas (by Aubay)
04.2016 - 09.2017
Functional/Business Analyst
Metacase
05.2010 - 03.2016
Consultant (Trainee)
Premivalor
09.2009 - 04.2010
Product Owner | Agile - Scrum
Santander Digital Services (by Polarising)
1 2023 - Current
UTL - ISCSP
Degree in Management and Public Administration
Dulce MonteiroIT Product Owner