Dragos Andrei Rosu
Figueres,Girona
Summary
A highly skilled professional with expertise in performance metrics evaluation and advanced analytical capabilities, demonstrating resilience and tenacity in achieving strategic goals. Proficient in project management software, with a strong foundation in ethical judgement and decision-making expertise. Known for communication excellence and influencing prowess, fostering robust customer relationships and driving successful training and development initiatives. Committed to upholding quality standards while pursuing leadership opportunities that leverage strategic thinking capabilities to enhance organisational success.
Overview
5
5
Languages
7
7
years of post-secondary education
8
8
years of professional experience
Work history
Project Team Lead (L3)
Amazon Logistics
Figueres, Girona
2023.06 - Current
- Implemented quality control measures leading to significant error reduction.
- Led weekly meetings, providing clear direction on project objectives.
- Led team of 50 to achieve KPI targets and successfully complete assigned projects.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Fostered positive work environment with regular team-building exercises.
- Streamlined project management processes to ensure timely delivery of tasks.
- Coordinated cross-functional collaborations, ensuring successful project outcomes.
Sales Representative
IHG Hotels & Resorts
Cascais, Lisbon
2019.01 - 2023.05
- Built product knowledge to help customer decisions on offerings.
- Handled negotiations to secure lucrative contract terms and renewals.
- Delivered exceptional service to strengthen long-term customer relationships.
- Partnered with marketing to run promotional campaigns aligned to customer needs.
- Upheld brand reputation through disciplined professionalism and ethical conduct.
- Maintained detailed records of sales activity for full transparency.
- Promoted upsell options during customer conversations to increase revenue generation.
- Resolved customer concerns promptly to maintain satisfaction.
- Managed 15–35 high-touch guest consultations daily, balancing active phone sales with comprehensive administrative and email management.
Education
VET Diploma in Microcomputer Systems and Networks - IT
IES Cendrassos
Figueres 2015.09 - 2018.06
GCSEs - General studies
IES Olivar Gran
Figueres, Girona 2011.09 - 2015.06
Skills
- Performance metrics evaluation
- Resilience and tenacity
- Communication excellence
- Advanced analytical capabilities
- Decision-Making expertise
- Knowledge of quality standards
- Ethical judgement
- Strategic thinking capabilities
- Project management software proficiency
- Influencing and persuasion prowess
- Customer relationship building
- Customer relationship management
- Training and Development
- Leadership & influence
Languages
English
Proficient (C2)
Spanish
Proficient (C2)
Romanian
Proficient (C2)
Catalan
Proficient (C2)
Portuguese
Intermediate
Timeline
Project Team Lead (L3)
Amazon Logistics
2023.06 - Current
Sales Representative
IHG Hotels & Resorts
2019.01 - 2023.05
VET Diploma in Microcomputer Systems and Networks - IT
IES Cendrassos
2015.09 - 2018.06
GCSEs - General studies
IES Olivar Gran
2011.09 - 2015.06