DOROTEJA LADIĆ
Palma de Mallorca
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Club Manager
Lalia Social Club
10.2023 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
Host /Assistant Manager
Patiki Beach
03.2023 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
HOST/ RECEPTION
Soho House Berlin GmbH
11.2019 - 11.2021
- Greeting guests promptly and providing timely seating of guests by maintain accurate waitlists, while maximizing seating capacity
- Answering phone calls, taking reservations using OpenTable, responding to the emails and managing big group reservations
- Inspecting and maintain daily menus ensuring quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
- Updating and changing the menu using Adobe InDesign
- Assisting restaurant staff in providing and outstanding dining experience.
CHALET HOST
Jasna Adventures
01.2018 - 01.2019
- Check-in guests and ensuring everything is ready for guest’s arrival
- Engaging with guests and ensuring their needs are being met whilst in the chalet
- Being available for guests and being the first point of contact for any customer request providing a high level of customer service.
MOUNTAIN BIKE RENTAL ASSISTANT and WAITANGI MTB PARK MARKETING
Paihia Mountain Bikes: Rentals and Shuttles
05.2017 - 02.2018
- Organizing trips for Coast Cycle Trail in NZ, collecting donation for Mountain Bike Park
- Communicating with the customers, providing information and all the necessary details about Twin Coast Cycle Trail or Waitangi MBP
- Dealing with paperwork and payments, preparing bikes and equipment before going out on the trips with customers.
ENGLISH TEACHER
Sirirattanathorn School
05.2016 - 03.2017
- Developed and planned English lesson plans in line with the national curriculum
- Helped students speak, read, write and understand English language
- Modified activities and assignments to meet the learning needs of individual students – identified and sorted into small, similarly skilled groups
- Classroom management: Prepared English classroom and coursework materials, homework assignments, and handouts
- Prepared course work, planned class sessions: Selected/integrated appropriate instructional materials for classroom instruction – Organized/delivered classroom lectures to students
- Arranged extra-curricular activities and set targets for pupils
- Evaluated the students’ class work and assignments: Graded tests, essays, reports and other assignments.
ENGLISH TEACHER
Jumping clay
09.2016 - 06.2016
- Planning activities based on a child’s best interest
- Teaching children to learn English language through structured play
- Developing a child’s curiosity and knowledge
- Abiding by all local regulations as well as safety protocols
- Tidying up the classroom at the end of a lesson
- Motivating and stimulating children's learning abilities
- Ensuring the safety, health and wellbeing of the children
- Completing all required paperwork
- Preparing and arranging pre-class materials
- Maintaining pupil attendance records
- Maintaining in good order the appearance, and décor of the classroom
- Submitting monthly lesson plans.
ENGLISH TEACHER
Lasalle College
10.2015 - 03.2016
- Adapt lessons to meet the needs of individual students
- Ability to incorporate new technology into classroom presentations
- Thoroughly organized and able to prioritize objectives
- Excellent written and oral communications abilities
- Encouraged students to participate in class
- Prepared innovate classroom games to reinforce concepts covered in textbooks
- Make sure that students received an appropriate level of language support.
TOURISTIC ENTERTAINER
Camping Adriatic by Valamar
01.2011 - 09.2014
- Working as a tourist entertainer for four summer seasons in the 4-star camp 'Ježevac' in Krk, Croatia
- Main Functions: working with children (4-12 years old, mostly from Germany, Slovenia and Italy), organizing, planning and implementation of theme days for children, acting in shows for children, sports and dance lessons for children and adults, cooking classes, organizing and teaching children and adults how to cook traditional Croatian dishes, work at reception that involved administration jobs, data and statistics collecting, being responsible for organizing sport and entertainment activities such as volleyball and table tennis tournament, cycling and kayaking around Island, PR and camp offer promoting, maintained positive attitude and excellent customer service at all time.
Education
FACULTY OF TOURISM AND HOSPITALITY MANAGEMENT
09.2014
Gospodarska škola
06.2010
Skills
- OpenTable, Adobe InDesign
- Computer skills in MS Windows environment and daily use of Microsoft Office tools
- Staff Training
- Team motivation
- Financial Reporting
- Performance Management
- Budget Control
- Staff Scheduling
- Conflict Resolution
- Daily practicing and combining different kinds of fitness and sport such as running, yoga, tennis, cycling, kayaking and Pilates Photography Hiking
- Scuba Diving (Advanced Open Water license)
- Collecting and reading books; passion for traveling and learning about new cultures, customs and languages
Additional Information
Please do not hesitate to contact me for any other information or questions.
Personal Information
Date of Birth: 06/04/1991
Timeline
Club Manager
Lalia Social Club
10.2023 - Current
Host /Assistant Manager
Patiki Beach
03.2023 - 10.2023
HOST/ RECEPTION
Soho House Berlin GmbH
11.2019 - 11.2021
CHALET HOST
Jasna Adventures
01.2018 - 01.2019
MOUNTAIN BIKE RENTAL ASSISTANT and WAITANGI MTB PARK MARKETING
Paihia Mountain Bikes: Rentals and Shuttles
05.2017 - 02.2018
ENGLISH TEACHER
Jumping clay
09.2016 - 06.2016
ENGLISH TEACHER
Sirirattanathorn School
05.2016 - 03.2017
ENGLISH TEACHER
Lasalle College
10.2015 - 03.2016
TOURISTIC ENTERTAINER
Camping Adriatic by Valamar
01.2011 - 09.2014
FACULTY OF TOURISM AND HOSPITALITY MANAGEMENT
Gospodarska škola
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