Dongming Chen
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Assistant Teacher
Shanghai Xianqi Education Technology CO,Ltd
03.2021 - 07.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted in lessons, curriculum and homework planning.
Customer Relations Specialist
The Portman Ritz-Carlton,Shanghai
11.2019 - 01.2020
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Master - Internationalization of Companies
University Nebrija
Madrid, SpainMaster - Spanish Teacher Education
University Complutense of Madrid
Madrid, Spain07.2022
Bachelor - Applied Spanish
Guilin Tourism University
Guilin,China06.2020
Skills
- Complaint Resolution
- Order Fulfillment
- International Sales Support
- Data Entry
- Customer Satisfaction
- Faculty Collaboration
- Lesson Plan Implementation
Languages
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Assistant Teacher
Shanghai Xianqi Education Technology CO,Ltd
03.2021 - 07.2021
Customer Relations Specialist
The Portman Ritz-Carlton,Shanghai
11.2019 - 01.2020
Master - Internationalization of Companies
University Nebrija
Master - Spanish Teacher Education
University Complutense of Madrid
Bachelor - Applied Spanish
Guilin Tourism University
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