Hi, I’m
DOMINIKA ZIELINSKA
Denia
Summary
A Chief Operational Officer by day and a Humanist at heart, with a single mission - to spread happiness like confetti. My background in fraud investigation honed my attention to detail, while my expertise lies in optimizing operations, strategic networking, and driving business growth. A creative problem solver and persuasive communicator, I excel in building strong relationships and and driving organizational success. Adaptable and results-driven, I thrive in dynamic environments, leveraging strategic planning and resource management. Passionate about learning, I’ve earned multiple degrees and certifications. Let’s connect, collaborate, and make an impact!
Overview
24
years of professional experience
Work History
MiXBS
Chief Operations Officer
12.2023 - Current
Job overview
- Increased operational efficiency by 25%, resulting in annual savings of $0.5 million
- Oversaw operations across 20 international regions, coordinating a team of 200 employees
- Reduced operational costs by 18% by optimizing and automating processes and fulfilling lower overhead costs.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Implemented business development strategies, logo designs and website designs.
- Championed sustainable business practices to reduce the company''s environmental impact.
MiXBS
Customer Success Manager / Head of Operations
02.2021 - 12.2023
Job overview
- Managed 30 vendor partnerships with contracts averaging $50K each
- Overseeing 50 active projects spanning diverse industries
- Expanded market share by 60% through strategic partnerships and targeted marketing campaigns
- Secured high-profile contracts through effective relationship management and persuasive negotiation skills.
- Initiated cross-functional collaborations with multiple departments, improving communication and project outcomes.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships.
United Call Center
Project Manager
06.2019 - 01.2021
Job overview
- Promoted within a short period from Customer Service Representative & Trainer to Project Manager.
- Directed cross-functional teams to deliver projects on time, within scope, and aligned with customer-focused objectives.
- Championed a customer-centric approach, leading initiatives that elevated overall service quality and operational efficiency.
- Improved team CSAT scores from 80% to 98% by implementing targeted coaching, feedback loops, and process improvements.
- Consistently achieved top-tier KPIs, surpassing performance expectations across quality, productivity, and customer experience metrics.
- Designed and delivered comprehensive training programs that boosted team performance and significantly reduced onboarding time.
- Collaborated with stakeholders across departments to resolve high-impact issues and streamline workflows for better team alignment.
- Earned multiple rewards and recognition awards for exceptional leadership, outstanding performance, and commitment to customer excellence.
Department for Work and Pensions (DWP)
Civil Servant / Fraud investigator / Intelligence
08.2010 - 06.2019
Job overview
- Initially employed as benefit fraud admin support but promoted within 6 months to Benefit Fraud Investigator
Worked on major/joint operations with Local Authorities, Metropolitan Police, and law enforcement agencies - Gathered and analysed data obtained via digital channels
Designed new database system for suspect claims information which was used across the whole fraud unit
Monitored and analysed data/financial trends and patterns - Coordinated investigations with Financial Units, Organised Crime Unit and law enforcement agencies
- Successfully resolved all allocated cases and exceeded yearly target by 30%
- Completed required investigations on referred files in a timely manner
- Repeatedly commended on my work and received bonus/awards for my performance
- Undertook enhanced cyber investigation techniques to extract and retain evidence from the internet
- Completed advanced Money Laundering and Modern Slavery trainings
Islington Council
Payment Services /Senior Accounts Payable Officer
07.2007 - 11.2010
Job overview
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Established strong relationships with key vendors, negotiating favorable terms to benefit the organization''s bottom line.
- Reduced process discrepancies through implementation of performance reporting and data systems.
CYBERMEDIC
Sales Executive
02.2004 - 06.2007
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
The Estée Lauder Companies Inc.
Clinique Associate, Team Leader
02.2002 - 06.2004
Job overview
- Customer Service
- Sales
- Mentored junior staff, fostering a culture of collaboration and continuous learning within the team.
Education
Portsmouth University
Accredited Counter Fraud Specialist from Financial Forensics and Fraud Investigation
01.2015
Pearsons Education
BTEC level 3 Certificate and Advanced Award in Core Skills for Investigators from Financial Forensics and Fraud Investigation
01.2014
City and Islington College
OCR Level 3 NVQ Diploma from Business and Administration
01.2012
Cavendish College
Marketing, PR, Advertising
01.2008
Internauka Studium
Associate's degree from Business Administration/Management
01.2002
Skills
- Operations management
- Team Management
- Performance optimization
- Executive leadership
- Customer Service Management
- Sales Management
- Customer Service Strategy
- Research
- Organizational development
- Staff development
- Office Administration
- Fraud Investigations
- Risk Assessment
- Profitability improvement
- Strategic planning
- General management and administration
Accomplishments
- Boosted Operational Efficiency – Increased efficiency by 25%, leading to $0.5M in annual savings.
- Global Leadership – Managed operations across 20 international regions, overseeing 200 employees.
- Cost Reduction – Cut operational costs by 18% through process automation and optimization.
- Strategic Partnerships – Strengthened relationships with external stakeholders to enhance corporate reputation.
- Sustainability Initiatives – Championed eco-friendly business practices to minimize environmental impact.
- Market Growth – Increased market share by 60% through strategic partnerships and marketing campaigns.
Languages
English
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Czech
Elementary (A2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Key achievments
- Boosted Operational Efficiency – Increased efficiency by 25%, leading to $0.5M in annual savings.
- Global Leadership – Managed operations across 20 international regions, overseeing 600 employees.
- Cost Reduction – Cut operational costs by 18% through process automation and optimization.
- Strategic Partnerships – Strengthened relationships with external stakeholders to enhance corporate reputation.
- Sustainability Initiatives – Championed eco-friendly business practices to minimize environmental impact.
- High-Value Deals – Secured high-profile contracts through strong negotiation and relationship management.
Timeline
Chief Operations Officer
MiXBS
12.2023 - Current
Customer Success Manager / Head of Operations
MiXBS
02.2021 - 12.2023
Project Manager
United Call Center
06.2019 - 01.2021
Civil Servant / Fraud investigator / Intelligence
Department for Work and Pensions (DWP)
08.2010 - 06.2019
Payment Services /Senior Accounts Payable Officer
Islington Council
07.2007 - 11.2010
Sales Executive
CYBERMEDIC
02.2004 - 06.2007
Clinique Associate, Team Leader
The Estée Lauder Companies Inc.
02.2002 - 06.2004
Pearsons Education
BTEC level 3 Certificate and Advanced Award in Core Skills for Investigators from Financial Forensics and Fraud Investigation
City and Islington College
OCR Level 3 NVQ Diploma from Business and Administration
Cavendish College
Marketing, PR, Advertising
Internauka Studium
Associate's degree from Business Administration/Management
Portsmouth University
Accredited Counter Fraud Specialist from Financial Forensics and Fraud Investigation