Hi, I’m
DOMINIKA ZIELINSKA
Denia
Summary
A Chief Operational Officer by day and a Humanist at heart, with a single mission - to spread happiness like confetti. My background in fraud investigation honed my attention to detail, while my expertise lies in optimizing operations, strategic networking, and driving business growth. A creative problem solver and persuasive communicator, I excel in building strong relationships and and driving organizational success. Adaptable and results-driven, I thrive in dynamic environments, leveraging strategic planning and resource management. Passionate about learning, I’ve earned multiple degrees and certifications. Let’s connect, collaborate, and make an impact!
Overview
20
years of professional experience
Work History
MiXBS
Chief Operations Officer
12.2023 - Current
Job overview
- Increased operational efficiency by 25%, resulting in annual savings of $0.5 million
- Oversaw operations across 20 international regions, coordinating a team of 200 employees
- Reduced operational costs by 18% by optimizing and automating processes and fulfilling lower overhead costs.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Implemented business development strategies, logo designs and website designs.
- Championed sustainable business practices to reduce the company''s environmental impact.
MiXBS
Business Development Director
02.2021 - 12.2023
Job overview
- Managed 30 vendor partnerships with contracts averaging $50K each
- Overseeing 50 active projects spanning diverse industries
- Expanded market share by 60% through strategic partnerships and targeted marketing campaigns
- Secured high-profile contracts through effective relationship management and persuasive negotiation skills.
- Initiated cross-functional collaborations with multiple departments, improving communication and project outcomes.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Increased client base by implementing strategic business development initiatives and fostering long-lasting partnerships.
Department for Work and Pensions (DWP)
Counter Fraud Investigator / Civil Servant
08.2015 - 02.2021
Job overview
- Coordinated investigations with Financial Units, Organised Crime Unit and law enforcement agencies
- Successfully resolved all allocated cases and exceeded yearly target by 30%
- Completed required investigations on referred files in a timely manner
- Repeatedly commended on my work and received bonus/awards for my performance
- Collected and examined data, and produced reports on status of financial assets, the transactions records and potential avenues of fraud
- Undertook enhanced cyber investigation techniques to extract and retain evidence from the internet
- Completed advanced Money Laundering and Modern Slavery trainings
Islington Council
Fraud Investigator / Intelligence Officer
07.2012 - 07.2015
Job overview
- Initially employed as benefit fraud admin support but promoted within 6 months to Benefit Fraud Investigator
- Worked on major/joint operations with Local Authorities, Metropolitan Police, Department For Work and Pensions and law enforcement agencies
- Gathered and analysed data obtained via digital channels
- Designed new database system for suspect claims information which was used across the whole fraud unit
- Monitored and analysed data/financial trends and patterns
Islington Council
Payment Services / Finance officer
05.2010 - 07.2012
Job overview
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Established strong relationships with key vendors, negotiating favorable terms to benefit the organization''s bottom line.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
CYBERMEDIC
Sales Executive
01.2006 - 05.2010
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
The Estée Lauder Companies Inc.
Clinique Associate, Team Leader
01.2005 - 12.2006
Education
Institute of Criminal Justice Studies
Accredited Counter Fraud Specialist from Financial Forensics and Fraud Investigation
01.2015
Pearsons Education
BTEC level 3 Certificate and Advanced Award in Core Skills for Investigators from Financial Forensics and Fraud Investigation
01.2014
City and Islington College
OCR Level 3 NVQ Diploma from Business and Administration
01.2012
Cavendish College
Marketing, PR, Advertising
01.2008
Internauka Studium
Associate's degree from Business Administration/Management
01.2002
Skills
- Operations management
- Team Management
- Performance optimization
- Executive leadership
- Customer Service Management
- Sales Management
- Customer Service Strategy
- Research
- Organizational development
- Staff development
- Office Administration
- Fraud Investigations
- Risk Assessment
- Profitability improvement
- Strategic planning
- General management and administration
Accomplishments
- Boosted Operational Efficiency – Increased efficiency by 25%, leading to $0.5M in annual savings.
- Global Leadership – Managed operations across 20 international regions, overseeing 200 employees.
- Cost Reduction – Cut operational costs by 18% through process automation and optimization.
- Strategic Partnerships – Strengthened relationships with external stakeholders to enhance corporate reputation.
- Sustainability Initiatives – Championed eco-friendly business practices to minimize environmental impact.
- Market Growth – Increased market share by 60% through strategic partnerships and marketing campaigns.
Languages
English
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Czech
Elementary (A2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Key achievments
- Boosted Operational Efficiency – Increased efficiency by 25%, leading to $0.5M in annual savings.
- Global Leadership – Managed operations across 20 international regions, overseeing 600 employees.
- Cost Reduction – Cut operational costs by 18% through process automation and optimization.
- Strategic Partnerships – Strengthened relationships with external stakeholders to enhance corporate reputation.
- Sustainability Initiatives – Championed eco-friendly business practices to minimize environmental impact.
- High-Value Deals – Secured high-profile contracts through strong negotiation and relationship management.
Timeline
Chief Operations Officer
MiXBS
12.2023 - Current
Business Development Director
MiXBS
02.2021 - 12.2023
Counter Fraud Investigator / Civil Servant
Department for Work and Pensions (DWP)
08.2015 - 02.2021
Fraud Investigator / Intelligence Officer
Islington Council
07.2012 - 07.2015
Payment Services / Finance officer
Islington Council
05.2010 - 07.2012
Sales Executive
CYBERMEDIC
01.2006 - 05.2010
Clinique Associate, Team Leader
The Estée Lauder Companies Inc.
01.2005 - 12.2006
Pearsons Education
BTEC level 3 Certificate and Advanced Award in Core Skills for Investigators from Financial Forensics and Fraud Investigation
City and Islington College
OCR Level 3 NVQ Diploma from Business and Administration
Cavendish College
Marketing, PR, Advertising
Internauka Studium
Associate's degree from Business Administration/Management
Institute of Criminal Justice Studies
Accredited Counter Fraud Specialist from Financial Forensics and Fraud Investigation
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