Dogukan Igdem
Barcelona
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Quality Call M.S AB
Stockholm
03.2021 - 11.2024
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Increased product sales through targeted marketing campaigns.
- Supported partners across international markets to further sales projections.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Delivered feedback from retailers to management to share suggestions, ideas and questions.
- Communicated with retailers to provide information on promotions and sales.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
Assistant Manager
BarStudio
Warsaw, Poland
01.2019 - 01.2021
- Kept employees operating productively and worked on task to meet business and customer needs
- Cooperated with coworkers to improve customer experience.
Radio Host
Warsaw, Poland
01.2019 - 01.2020
- Radio Palac
- Elivered exceptional programming to audience members by always researching events, guests and programs thoroughly
- Conferred with advertising partners to develop and deploy effective promotional strategies
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
Shif Manager
Barista
01.2017 - 01.2019
- EspressoLab
- Aintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Master's Degree - Management
University of Finance And ManagementBusiness
Warsaw09.2021
Bachelor's Degree - Canakkale, Labour Economics and Industrial Relations
Mart University
01.2017
Skills
- Account management
- Customer seating
- Effective customer upselling
- Staff training and motivation
- Processing payments
- Teambuilding
- Problem resolution
Languages
Turkish
First Language
English
Advanced (C1)
C1
Timeline
Key Account Manager
Quality Call M.S AB
03.2021 - 11.2024
Assistant Manager
BarStudio
01.2019 - 01.2021
Radio Host
01.2019 - 01.2020
Shif Manager
Barista
01.2017 - 01.2019
Master's Degree - Management
University of Finance And ManagementBusiness
Bachelor's Degree - Canakkale, Labour Economics and Industrial Relations
Mart University
Similar Profiles
Sonia MahmoudpurSonia Mahmoudpur
Inspector Freelancer at Global Quality Inspector ABInspector Freelancer at Global Quality Inspector AB
Brandon ScottBrandon Scott
Team Lead at First Call QualityTeam Lead at First Call Quality
LaKesha MeauxLaKesha Meaux
Owner at Quality Reps Call Center, LLCOwner at Quality Reps Call Center, LLC