Djamilatou Mousse Alassane
Dubai
Summary
Professional in hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.
Overview
8
8
years of professional experience
Work History
Waitress/ Customer Service Assistant
Santa Rosa Bar-Cafe
10.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
customer sales and service agent
Emirates Group
03.2022 - 08.2024
- Collaborated well with other customer agents to deliver consistent service across various platforms
- Delivered consistently excellent customer service to guarantee positive company experiences
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Offered detailed advice on product and service benefits
Online French and Spanish tutor
Preply
05.2018 - 02.2022
- Developed foreign language learning programmes for various ages and abilities
- Offered personalised constructive feedback to improve student development
- Supported students in achieving personalised linguistic goals within desired timeframes
Check-in Agent
Cronos Airlines
11.2016 - 09.2017
- Tagged luggage and routed to appropriate location for loading and screening
- Oversaw ticketing, gate and ramp services
- Responded calmly to help distressed, confused or lost passengers
Education
Licentiate degree -
Le Bon Berger University
04.2016
High School Diploma -
Roger Lafia College
06.2013
Skills
- Customer service
- Communication Skills
- Strong attention to detail
- Flexibility
- Airline reservation systems
- Travel industry experience
Languages
French
Portuguese
Spanish
English
Timeline
Waitress/ Customer Service Assistant
Santa Rosa Bar-Cafe
10.2024 - Current
customer sales and service agent
Emirates Group
03.2022 - 08.2024
Online French and Spanish tutor
Preply
05.2018 - 02.2022
Check-in Agent
Cronos Airlines
11.2016 - 09.2017
High School Diploma -
Roger Lafia College
Licentiate degree -
Le Bon Berger University
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