Diogo Francisco Saraiva Miranda
Alicante
Summary
Enthusiastic and experienced Flight Attendant with a
true passion for travel looking for new views now from the ground.
Offering over 10+ years of experience on both short
and long-haul flights (Economy and Business Class).
Adept in assisting team and clients, resulting in a positive experience for everyone.
Bringing forth a positive attitude, and the desire to serve and assist with dedication.
Experienced in working through challenges with a
calm and productive demeanor.
Overview
17
17
years of professional experience
Work History
Night Auditor
Hotel Gat Rossio
08.2022 - 12.2022
- Greeting and checking in guests upon arrival and providing them with relevant hotel information
- Auditing and balancing reports from day shifts
- Answering phones, scheduling wake-up calls and taking reservations
- Verifying that all end-of-day tasks from other departments are complete
- Responding to guest inquiries, concerns and complaints as needed
- Running end-of-day reports before finishing shift
- Preparing guest invoices for next-day checkouts
- Processing and verifying reservation payments
- Balancing cash drawers and reconciling with receipts
- Supervising and managing hotel safe, ensuring safety of guests' valuables
Flight Attendant
Azul Linhas Aéreas
03.2015 - 04.2022
- Assisted passengers, provided information, and handled concerns with care.
- Followed terminal and aircraft rules and guidelines to achieve safety and success.
- Handled various in-flight tasks to promote safety and traveler satisfaction.
- 3 years of Long-haul flights, 2 years as attendant in Business Class
Flight Attendant
Tam Linhas Aéreas
05.2010 - 07.2013
- Assisted passengers, provided information, and handled concerns with care.
- Followed terminal and aircraft rules and guidelines to achieve safety and success.
- Handled various in-flight tasks to promote safety and traveler satisfaction.
- Remained punctual and reliable at all times.
Credit Analyst - Internship
Senffnet
01.2006 - 12.2007
- Gathering information about clients
- Assessing, analyzing and interpreting complicated financial information
- Undertaking risk analysis by developing statistical models
- Keeping company credit exposures within set risk bearing limits
- Completing loan application forms and submitting to loan committees for approval
- Using credit-scoring systems for small credit amounts (such as small unsecured personal loans)
- Helping to enhance quality of credit applications
- Making recommendations about procedural/policy changes.
Education
International Business Economics - International Business Technologist
Fatec Internacional De Curitiba
Curitiba02.2009
Skills
- Customer Satisfaction
- Patient and Understanding
- Airline Policies
- Cooperative and Team-Oriented
- Understanding Customer Needs
- Global Destinations
Languages
Spanish
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
NIE
Z0386103-F
Timeline
Night Auditor
Hotel Gat Rossio
08.2022 - 12.2022
Flight Attendant
Azul Linhas Aéreas
03.2015 - 04.2022
Flight Attendant
Tam Linhas Aéreas
05.2010 - 07.2013
Credit Analyst - Internship
Senffnet
01.2006 - 12.2007
International Business Economics - International Business Technologist
Fatec Internacional De Curitiba
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