Dimitrios Chatzos
Barcelona/Spain
Summary
Skilled CRM Technical Lead and MarTech expert.
Experienced with IT Project Management & Software Development Life Cycle (SLDC). Over 7 years of experience on the IT field in managing and implementing technical systems/solutions. Possess strengths in technical problem-solving, project management, and team leadership.
Demonstrated ability to deliver effective solutions and exceed project goals, resulting in improved business efficiency and customer satisfaction. I am Determined, Goal-Oriented, Hard-working and always eager to face new challenges to learn and grow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CRM Technical Lead
Storio Group
Barcelona
07.2023 - Current
- A key position in migrating and integrating three different businesses under a unique solution/configuration.
- Experience in the integration of CRM tools with different tools (DP, CDP, AWS,etc)
- Developed forward-thinking solutions to expected technical issues.
- Identify the resources needed to complete tasks, resolve issues with personnel, and maintain deliverable estimates.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Developed, implemented, and monitored programs to maximize customer satisfaction.
- Plan and led team meetings to review business results and communicate new and ongoing priorities.
- Interview prospective employees and provide input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Train and develop the CRM Operation members to be more technically efficient with our CRM tool.
CRM Technical Specialist
APG Albelli/Photobx Group
Barcelona
02.2022 - 07.2023
- IT Project Management & Software Development Life Cycle (SLDC).
- Translating business needs into Tech enhancements and automation.
- Monitor and optimize deliverability of emails and KPIS.
- Collaborate with IT, Data Platform and Business to ensure data quality in CRM tools (Adobe Campaign, Looker, Adobe Analytics, SnowFlake, Everest).
- Best practice processes in CRM data management and efficient technical campaign set-up.
- Contribute to the strategy & development of the CRM tooling, working with IT and MarTech on integrating new tools and technologies for marketing automation.
- Ensure healthy data quality (GDPR compliance) in the CRM tooling by monitoring and improving data flows.
- Debugging of workflows and delivery issues, plus reporting and tracking of platform issues and bugs with IT stakeholders.
- Experience developing, testing, releasing, maintaining, and documenting technical enhancements.
Global Platform Manager
At Hays on behalf of Boehringer Ingelheim Pharmaceutical
Sant Cugat/Spain
08.2020 - 02.2022
- IT/CRM Technical project management
- Translating business needs & technical requirements into software enhancements and automation. Accomplished minimizing the communication gap between Business and IT.
- Successfully ensured that the campaign team is using the Adobe Marketing Cloud toolset as optimally as possible.e.
- Developing and testing script enhancements (including JavaScript and HTML), web (API) calls, and integration connections.
- Performed technical spec input and user acceptance testing (UAT) of software enhancements.
- Successfully created and maintenance of technical workflows, landing pages (web applications), and HTML content.
- Successfully Upskilled the platform and BI system architecture knowledge across the team, including assisting and reviewing campaign workflow logic and delivery implementation.
- Experience developing, testing, releasing, maintaining, and documenting technical enhancements.
- Use of Jira & Confluence for project management and documentation.
Marketing Technology Database Support Engineer
Merkle EMEA
Barcelona
02.2019 - 08.2020
- Efficient Customer relationship management.
- Provided technical support to customers with database related issues.
- Resolved complex queries and performance issues on different databases.
- Collaborated with developers to optimize query performance by creating indexes or rewriting queries.
- Management of Adobe Digital Marketing Platform on Admin & Development Level.
- Successful Technical Consulting | Support & Troubleshooting.
- Admin use of Jira Ticketing System for managing projects & Client issues with SLAs.
- Database Maintenance & GDPR Regulations system check.
- Development, Enhancement and Maintenance of Technical & Management workflows.
- Programming with XML/ Jason/ JavaScript/SQL.
- Development & Enhancement of Data Schemas.
- Knowledge & Advance Working experience on Amazon Web Services.
Education
Master of Science - Telecommunications Engineering And Management
UPC - Polytechnic University of Catalonia Barchelo
Barcelona10-2018
Bachelor of Science - Telecommunication Engineering And Computer Sciense
Polytechnic University of Athens
07-2012
Skills
- MarTech Expert
- IT Project Management
- Software Development Life Cycle (SLDC)
- JavaScript /SQL/HTML/CSS/XML
- API development/Rest
- Issue Resolution/Troubleshooting
- Atlassian Jira/Confluence
- Operating Programs (Ms-Windows, Microsoft office tools)
- User Training & Development skills
- Technical Support Background
- Technology Planning
- Data and Information Management
- Implementation Oversight
- Team Building/Relationship Building
- Planning & Organizing skills
- Quality assurance testing
Certification
- Adobe Subject Matter Expert
- Adobe Certified Expert - Adobe Campaign Classic Developer & Business Practitioner
Languages
Greek
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Spanish
Intermediate (B1)
B1
Timeline
CRM Technical Lead
Storio Group
07.2023 - Current
CRM Technical Specialist
APG Albelli/Photobx Group
02.2022 - 07.2023
Global Platform Manager
At Hays on behalf of Boehringer Ingelheim Pharmaceutical
08.2020 - 02.2022
Marketing Technology Database Support Engineer
Merkle EMEA
02.2019 - 08.2020
- Adobe Subject Matter Expert
- Adobe Certified Expert - Adobe Campaign Classic Developer & Business Practitioner
Master of Science - Telecommunications Engineering And Management
UPC - Polytechnic University of Catalonia Barchelo
Bachelor of Science - Telecommunication Engineering And Computer Sciense
Polytechnic University of Athens
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