Dieter Plingers
Barcelona,B
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
14
14
years of professional experience
Work History
Team Lead Collections & Barcelona Office Manager
Grover
01.2021 - Current
- Reduced handling time by improving workflows and identifying process bottlenecks.
- Coached multicultural team to boost performance through structured feedback and training.
- Ensured smooth case handling by managing cross-department communication and compliance.
- Delivered weekly reports outlining risks, performance trends, and strategic action plans.
- Oversaw high-risk cases, employing negotiation and customer management skills effectively.
- Supported internal projects by rolling out new tools and updating SOPs.
Collection Officer
Ferratum Bank
01.2018 - 01.2021
- Successfully negotiated settlements for overdue accounts in diverse EU markets.
- Collaborated effectively with agencies and insolvency partners to resolve outstanding debts.
- Recognized twice as “Best Collector of the Year” for exceptional performance and results.
- Developed strong relationships with clients to facilitate smoother negotiation processes.
- Conducted thorough assessments of accounts to determine optimal settlement strategies.
Bar Manager
Cosmo
01.2017 - 01.2018
- Achieved significant improvements in event sales through strategic purchasing optimization.
- Directed a dedicated team of five members to enhance operational efficiency and collaboration.
- Implemented innovative strategies to streamline purchasing processes, reducing delays and improving inventory management.
- Cultivated strong relationships with vendors to secure favorable terms and ensure timely deliveries.
- Facilitated regular training sessions for team members, boosting performance and service quality.
- Monitored sales trends and adjusted purchasing strategies to effectively meet customer demands.
- Collaborated with marketing to promote events, resulting in increased visibility and participation.
- Oversaw inventory control measures to minimize waste and maximize resource utilization.
Floor & Bar Manager
Het Veilinghuis
01.2012 - 01.2016
- Oversaw events and staff operations; built loyal, high-performing team.
Education
Entrepreneurship
01.2012
Military Training
Belgian Army
01.2010
High School Diploma -
Tuinbouw School
Sint-Truiden09-2009
Skills
- Debt Recovery
- Leadership & Coaching
- Risk Mitigation
- KPI Analysis
- CRM & Excel
- Conflict Resolution
- Multilingual Communication
- Attention to detail
- Coaching and mentoring
- Quality control
- Schedule management
- Stakeholder management
Accomplishments
- Raised collection rate from 51% to 87% through redesigned recovery processes and KPI dashboards.
- Trained and coached 10+ agents, improving individual productivity by 20 % YoY.
- Spearheaded cross-team collaboration between Legal & Risk, cutting hand-over delays by 30 %.
- Managed Barcelona office setup and onboarding during Grover’s European expansion.
LANGUAGES
Dutch (native)
English (professional)
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
German
Elementary (A2)
French (basic)
Elementary (A2)
Timeline
Team Lead Collections & Barcelona Office Manager
Grover
01.2021 - Current
Collection Officer
Ferratum Bank
01.2018 - 01.2021
Bar Manager
Cosmo
01.2017 - 01.2018
Floor & Bar Manager
Het Veilinghuis
01.2012 - 01.2016
Military Training
Belgian Army
Entrepreneurship
High School Diploma -
Tuinbouw School
INTERESTS
Snowboarding, Writing, Mixology, Teaching English Abroad