Diego Singer
Resumen profesional
Customer service professional with experience in airline, airport, and retail operations. Skilled in problem-solving, team coordination, and passenger assistance. Known for delivering excellent service, managing incidents efficiently, and staying organized under pressure.
Datos destacados
3
3
years of professional experience
Experiencia
Travel Sales Agent
Tumbalea
Corredor del Henares, Madrid
09.2022 - 06.2025
- Promoted and sold travel packages to individual and group clients.
- Handled customer inquiries and performed administrative tasks.
Airline Representative
China Eastern Airlines
Madrid
07.2024 - 02.2025
- Supervised and coordinated a team of 10-15 airport staff.
- Assisted passengers, control of aircraft, crew etc.
- Supervised baggage and cargo loading, including ULDs (AKES, pallets etc.)
- Prepared and submitted aircraft weight & balance (load sheet) to the captain.
- Coordinated fueling with the supplier and captains.
Passenger Service Agent
Groundforce
Adolfo Suárez Madrid-Barajas Airport
01.2023 - 03.2024
- Assisted passengers for United and Air Europa during check-in, boarding, and arrivals.
- Resolved passenger issues and provided clear communication during irregular operations.
Administrative & Financial Assistant
Ausolan
Alcalá de Henares
03.2022 - 10.2022
- Managed accounting and tax documentation.
- Provided administrative support and customer service.
Formación
Passenger Handling & Airport Operations Course -
Air Europa & United Airlines
Technical School in Administrative Management - undefined
IES Calasanz
01.2020 - 1 2022
High School Diploma (ESO) - undefined
IES Antonio Machado
01.2015 - 1 2019
Enfatiza tus habilidades clave
- Customer Service
- Sales
- Teamwork
- Leadership
- Problem Solving
- Decision Making
- Advanced English
- Good presence
Información adicional
Driving License (Category B)
own vehicle
Immediate availability and schedule flexibility
Cronología
Airline Representative
China Eastern Airlines
07.2024 - 02.2025
Passenger Service Agent
Groundforce
01.2023 - 03.2024
Travel Sales Agent
Tumbalea
09.2022 - 06.2025
Administrative & Financial Assistant
Ausolan
03.2022 - 10.2022
Technical School in Administrative Management - undefined
IES Calasanz
01.2020 - 1 2022
High School Diploma (ESO) - undefined
IES Antonio Machado
01.2015 - 1 2019
Passenger Handling & Airport Operations Course -
Air Europa & United Airlines