DIEGO ROMERO

Front Office professional with experience in international hotel environments, specialized in guest reception and front desk operations according to high service standards. Accustomed to working in dynamic and multicultural settings, ensuring a quality-oriented, discreet, and personalized approach to the guest experience. Strong interpersonal skills, excellent attention to detail, and a natural team-working attitude. Highly motivated to continue professional growth within the European hospitality industry, contributing to the maintenance of high operational excellence standards.

• Rapidly entrusted with month-end closing procedures and inventory control after a short period in the position.
• Took responsibility for invoice management, billing accuracy, and basic accounting tasks, ensuring compliance with internal financial procedures.
• Developed strong competence in front office financial operations, including commissions, invoicing, and daily closures.
• Acquired operational knowledge of Food & Beverage processes, supporting coordination between Front Office and F&B departments.
• Delivered consistently high-quality guest service in a fast-paced, international hotel environment.
• Successfully managed guest complaints and service recovery in line with Accor brand standards.
• Selected as “Mission 15” Representative, promoting Accor’s service values and hospitality culture.

Participant in Accor’s REVEAL Program – ongoing professional development program focused on hospitality excellence and guest experience.